Transform your Hospitality and Tourism business with this hands-on course designed to enhance practical skills in modern technology whilst delivering a high-quality customer service.
DurationTransform your Hospitality and Tourism business with this hands-on course designed to enhance practical skills in modern technology whilst delivering a high-quality customer service.
As part of this course learners will undertake an accredited Level 2 Customer Service qualification which provides the knowledge and skills required to work in a range of different environments in a customer service role.
Develop the skills and knowledge needed to deliver high quality products and services to your customers, topics will include understanding the customer service environment, principles of business, dealing with customer complaints and managing personal performance and development!
Entry Requirements
This course is funded through the SkillUP Flexible Skills Fund. All applicants must meet the following entry requirements:
What Will I Study?
Gain practical knowledge and skills from 3 workshops which are perfect for beginners or anyone looking to enhance their digital expertise.
Workshop 1 - Introduction to Creating content with Mobile Technologies - Learn how to create stunning moments using a phone, a gimbal and a 360 camera.
Workshop 2 - Introduction to Podcasting – Dive into the world of storytelling!
Workshop 3 - Introduction to AR/VR – Understand the basics of Augmented Reality and Virtual Reality and how you can incorporate these into your business or projects
VISION
To be the provider of first choice for professional and technical education and training in the region – prized by individuals and employers.
MISSION
To positively transform lives through meaningful and enjoyable learning experiences.
CORE VALUES
Putting the learner first
Working together to achieve more
Striving for excellence
Our Story
Southern Regional College is one of the largest education providers in Northern Ireland with approximately 10,000 students enrolled annually and over 900 members of staff.
Straddled between the two council areas of Armagh, Banbridge & Craigavon and Newry, Mourne & Down in the southern part of NI, the College operates from 5 campuses in Armagh, Banbridge, Lurgan, Newry and Portadown, with community provision also offered across the region.
The courses at Southern Regional College cover almost all subject areas and include full-time and part-time academic and vocational qualifications at various levels for pre-16, post-16 and 19+ (adult) options
. Programmes range from recreational hobby courses through to degree and master’s level qualifications, in addition to Apprenticeships at Further and Higher Level.
To deliver the best face-to-face customer service you must think like a customer. Put yourself in their shoes and consider how you would feel being served by you.
Understanding the far-reaching consequences of abusive and challenging phone calls, we recognise the critical need to equip employees with the skills to manage these situations confidently and effectively.
On this apprenticeship, you will learn how to resolve problems and provide the best service possible. You will complete the course with excellent customer service skills that many employers look for.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation, which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include d...
This qualification is ideal for those looking to develop their skills within Customer Service, whether they are new employees who want to learn and progress or existing employees who are looking to retrain or upskill.
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