Superior customer service can be the difference your business needs to stand out in your marketplace. By learning to identify and anticipate consumer behavior and market demand shifts, you can sharpen your firm's strategy and operating models to better deliver for your customers.
DurationSuperior customer service can be the difference your business needs to stand out in your marketplace. By learning to identify and anticipate consumer behavior and market demand shifts, you can sharpen your firm's strategy and operating models to better deliver for your customers.
Transforming Customer Experiences takes a holistic approach to service design, execution, and transformation. You’ll explore new strategies for delivering an exceptional service culture that supports employees, delights customers, and drives organizational performance.
Key Topics
Develop a customer experience strategy that best serves your customer base
Build or optimize service design objectives that differentiate on customer service
Ensure that organizational capabilities are aligned with customer needs—especially as you expand core services
Implement new approaches to understanding, managing, and serving customers
Leverage technology and analytics to make service quicker, easier, and more efficient
Who Should Attend
Senior executives in either B2C or B2B companies wanting to improve service or shift to service-based strategies
Leaders of customer service teams, inside sales teams, or other functions central to service delivery
Executives in marketing, data analysis, or operations management
Human resources executives concerned with driving internal service culture
Individuals and teams are welcome to attend. Sending two or more representatives from your organization fosters teamwork and amplifies program impact.
We see our history as a challenge—a legacy of energy and innovation we strive to equal every day as we redefine the nature of management education and invent the future of business.
Students will survey and develop a broad understanding of the diverse array of opportunities derived from an education in customer service management.
Leaders Speakers has developed customer service training programs and exercises that check and true up your employees customer service skills so that they are happy and well functioning. They can also be responsible for a good percentage of your business sales.
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The people who provide exceptional service in today’s complex healthcare environment have more than just great skills and scripts. They have purpose. They understand what it means to truly be customer-focused.
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