This course will give you an understanding of conflict in the place of work and how this can be prevented.
Understanding Conflict at Work course is offered by Develop Us
Our courses and projects are delivered by qualified and experienced individuals which provide excellence in quality and service. Our aim is to promote awareness of Education for Sustainable Development and Global Citizenship (ESDGC) in communities.
Including educational institutions and organisations that work with young people. We also support those who are unemployed into work whilst enhancing their transferable skills and by taking part in community projects.
Our Vision
Raise employability skills within Wales;
Support those who are unemployed into work whilst enhancing their transferable skills and by taking part in community projects;
Promote community participation within Welsh communities;
Provide an inclusive service to the community, promoting Education for Sustainable Development and Global Citizenship (ESDGC) allowing individuals to grow and develop to become active citizens within their community;
Provide employers with the required foundations to support their employees awareness of ESDGC.
What do we do?
The Develop Us team is passionate about developing the skills of individuals within Wales.
We believe in equality and aim to provide equal opportunities through supporting individuals with additional learning needs and complex behaviours by offering assessment, tuition and support in various settings.
We offer a range of services including:
Educational Courses
Courses for family members aimed at raising their awareness of additional learning needs and developing appropriate skills to be able to support their relative with additional learning needs;
Courses for practitioners working with service users, such as health and social care sector practitioners. This will develop their understanding of additional learning needs as part of their job role;
Training will be provided to any organisation and support group that is willing to offer an inclusive environment for people with additional learning needs.
Consultancy
This service is aimed at supporting organisations, including employers and services working with people with ALN, by designing training materials and reviewing in house training programmes, services and environments to ensure that they accommodate individual needs;
The Develop Us team is also qualified to provide development training for staff at schools and colleges.
Assessments, Teaching and Mentoring
Offering a wide range of assessments which investigate specific learning difficulties, highlighting an individual’s strengths and weaknesses;
Providing specialist tuition and mentoring support enabling individuals with additional learning needs to achieve their full potential.
A beneficial course for those who experience difficult situations and customers, both over the phone and face-to-face on a regular basis. The trainer covers the skills required to understand what causes customers to be demanding, how to diffuse the situation, how to not take criticism personally, m...
Practical tools to deal with difficult conversations in the work place. This will range from the simply awkward to full blown disciplinary situations. We will touch on elements of best practice as well as employment law requirements that need to be borne in mind.
Right Track Training was founded to help people acquire more skills in their fields of business or software skills to expand into new areas of expertise successfully.
This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life.
The course will aid staff to have a sound knowledge of effective communication techniques and the ability to recognise and respond effectively.
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