In our present business world of continuous changes and led by new technologies, companies need to understand and adapt their services and marketing methods to their clienteles’ expectation and individual market requirements.
DurationIn our present business world of continuous changes and led by new technologies, companies need to understand and adapt their services and marketing methods to their clienteles’ expectation and individual market requirements.
This training aims to increase candidates’ understanding about marketing, sales, customer care and the psychology behind it all.
Career Change Wales (CCW) – Training Academy, is an innovative training provider in Cardiff, South Wales, providing specialised training in leadership training, management, ICT and specialist programme including your ‘Retraining and Upskilling’.
Our training courses are conducted by professionals with practical experience in their expert area of works. Our course modules are designed to suit clients’ requirements.
Our unique selling points (USP) are in delivering our training courses in small group (maximum of 6 person per session) and we are committed.
To quality training to our clients. We are the only training provider in Wales to provide support and advise to customers after they have completed their training with us.
This fast-moving, highly interactive Customer Service Excellence training course draws upon the very latest thinking, tools, and research into customer behaviours and the psychology of buying to enable attendees to fully understand what is required to ensure their customers.
The telephone is one of today’s essential communication tools. Aj training offer a range of hands-on training courses and workshops delivered at our rotherham training suite or on site at your location.
The first (and lasting) impression many customers form of your organisation is provided by the person with whom they first come into contact. The responsibility for that and many subsequent vital contacts may well lie with some of your least well-trained staff.
We deliver on promises, on time, within budget, every time
Overview: the main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of customer service who acts as a referral point for dealing with more complex or technical customer requests, complai...
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