In our present business world of continuous changes and led by new technologies, companies need to understand and adapt their services and marketing methods to their clienteles’ expectation and individual market requirements.
DurationIn our present business world of continuous changes and led by new technologies, companies need to understand and adapt their services and marketing methods to their clienteles’ expectation and individual market requirements.
This training aims to increase candidates’ understanding about marketing, sales, customer care and the psychology behind it all.
Career Change Wales (CCW) – Training Academy, is an innovative training provider in Cardiff, South Wales, providing specialised training in leadership training, management, ICT and specialist programme including your ‘Retraining and Upskilling’.
Our training courses are conducted by professionals with practical experience in their expert area of works. Our course modules are designed to suit clients’ requirements.
Our unique selling points (USP) are in delivering our training courses in small group (maximum of 6 person per session) and we are committed.
To quality training to our clients. We are the only training provider in Wales to provide support and advise to customers after they have completed their training with us.
This collection of courses covers topics such as using the right language, nurturing customer relationships, maintaining composure, and more.
Providing customer service today is not always easy, customers often have heightened and seemingly unreasonable expectations of service levels. In general, we have a potentially explosive cocktail. This course helps staff to manage difficult customer situations with greater skill and confidence, re...
This 1 Day Course allows individuals to identify how to improve their own personal effectiveness in dealing with customers both internal and external either face to face or over the telephone.
Telephone Sales Training includes tips for staying positive, techniques used in planning calls and handling outbound calls. We provide flexible training programs like online, onsite and classroom courses.
Now, more than ever, organisations need to reflect a new business era. Customers have changed fundamentally since the pandemic, making more informed choices about where they spend their money, based on integrity and ease of use.
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