In our present business world of continuous changes and led by new technologies, companies need to understand and adapt their services and marketing methods to their clienteles’ expectation and individual market requirements.
In our present business world of continuous changes and led by new technologies, companies need to understand and adapt their services and marketing methods to their clienteles’ expectation and individual market requirements.
This training aims to increase candidates’ understanding about marketing, sales, customer care and the psychology behind it all.
Career Change Wales (CCW) – Training Academy, is an innovative training provider in Cardiff, South Wales, providing specialised training in leadership training, management, ICT and specialist programme including your ‘Retraining and Upskilling’.
Our training courses are conducted by professionals with practical experience in their expert area of works. Our course modules are designed to suit clients’ requirements.
Our unique selling points (USP) are in delivering our training courses in small group (maximum of 6 person per session) and we are committed.
To quality training to our clients. We are the only training provider in Wales to provide support and advise to customers after they have completed their training with us.
Customer service is a qualification designed for people who are communicating with customers on a regular basis, by telephone or face to face. Areas covered include, developing working relationships with customers, solving customer’s problems, improving service to customers and telephone techniqu...
It takes more than technical ability to create an exceptional experience for users, and establish positive and respectful relationships between technical colleagues.
If you are continually satisfying your customers, then you’re not doing enough to keep them. Customer satisfaction doesn’t mean they’ll come back to you…
This regulated qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using a telephone is a part of their role.
This highly interactive, enjoyable and effective customer service skills training course is aimed at improving the internal and external customer service standards of any business.
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