The first course in the Certificate in Customer Service Specialization provides an overview of customer success terminology and an introduction to basic functions within a business.
DurationThe first course in the Certificate in Customer Service Specialization provides an overview of customer success terminology and an introduction to basic functions within a business.
It will cover the need for customer success strategies, the importance of customer service professionals and trends in the marketplace. Participants will build knowledge on the evolution of customer success management including techniques on how to increase customer satisfaction, strategies, missions and visions that support customer success.
Course Outline:
Each week has a one-hour online live session with the instructor. Students who are absent for a live session will have access to a recording.
What You Will Learn:
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Located in Nova Scotia, Canada (Mi'kma'ki) with four campuses in Halifax and Truro, and satellite locations in Yarmouth and Saint John, New Brunswick, our broad range of academic programs attract and retain a diverse mix of incredible students, scholars, researchers and staff who work together with interdisciplinary perspective and a focus on service.
Our 13 academic Faculties expand understanding through teaching excellence and a drive for discovery that results in more than $190 million in research funding each year. As Atlantic Canada's primary research-intensive university and a member of the U15 Group of Canadian Universities, our research and innovation includes world-leading researchers working in labs, studios and in the field.
Building on our legacy of groundbreaking research and outstanding scholarship, we are focused on providing a unique, interactive and collaborative environment that supports all our students, instructors, researchers and staff to achieve excellence.
As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way.
Most companies strive to deliver an incredible customer experience. This course presents six critical elements of customer service that encourage repeat customers who experience service which outdoes that of the competition.
Understanding customer buying habits and lifestyle preferences help organizations make effective and profitable decisions. There is a vast amount of data that can be used to not only describe customers past and current buying behaviours, but also predict future ones. Â
Customer service training is the best technique to target your challenges, become aware of the improvements to be made and develop an approach adapted to your customers.
This program focuses on a number of customer service skills that are applicable to all industries.
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