VMware vSphere: Troubleshooting [V7]

This hands-on course features intensive hands-on training that focuses on installing, configuring, and managing VMware vSphere 7, which includes VMware ESXi 7 and VMware vCenter Server® 7. This course prepares you to administer a vSphere infrastructure for an organization of any size.

Learning Objectives:

• By the end of the course, you should be able to meet the following objectives:
• Introduce troubleshooting principles and procedures
• Use command-line interfaces, log files, and the vSphere Client to diagnose and resolve problems in the vSphere environment
• Describe the benefits and capabilities of VMware Skyline
• Explain the purpose of key vSphere log files
• Identify networking problems based on reported symptoms, validate, and troubleshoot the reported problem, identify the root cause, and implement the appropriate resolution
• Analyze storage failure scenarios using a logical troubleshooting methodology, identify the root cause, and apply the appropriate resolution to resolve the problem
• Troubleshoot vSphere cluster failure scenarios and analyze possible causes
• Diagnose common VMware vSphere® High Availability problems and provide solutions
• Identify and validate VMware ESXi™ host and VMware vCenter Server® problems, analyze failure scenarios, and select the correct resolution
• Troubleshoot virtual machine problems, including migration problems, snapshot problems, and connection problems
• Troubleshoot performance problems with vSphere components

Course Content:

• Course Introduction
• Introductions and course logistics
• Course objectives
• Introduction to Troubleshooting
• Identify the effects of a system problem
• Define the scope of troubleshooting
• Use a structured approach
• Discuss the principles of troubleshooting
• Follow a logical troubleshooting procedure
• Examine examples of troubleshooting
• Troubleshooting Tools
• Use command-line tools to identify and troubleshoot problems
• Use vSphere CLI
• Find and interpret important log files
• Use vRealize Log Insight for log aggregation, efficient log search, and problem analysis
• Troubleshooting Virtual Networking
• Identify the symptoms of network-related problems
• Analyze and resolve standard switch and distributed switch problems
• Analyze virtual machine connectivity problems and fix them
• Examine common management network connectivity problems and restore configurations
• Identify and prevent potential problems
• Troubleshooting Storage
• Troubleshoot storage (iSCSI, NFS, VMware vSphere VMFS, VMware vSAN, and VMware vSphere Virtual Volumes) connectivity problems
• Analyze storage-related logs
• Analyze hardware malfunction and software misconfiguration scenarios
• Identify multipathing-related problems, including permanent device loss (PDL) and all paths down (APD)
• Analyze possible causes, recover from faulty conditions, and restore storage visibility
•  Troubleshooting vSphere Clusters
• Identify and recover from problems related to vSphere HA
• Analyze and troubleshoot various types of vSphere vMotion problems related to virtual machine migrations
• Discuss and recover from vSphere DRS problems to achieve proper function and balanced resource use
• Examine vSphere cluster failure scenarios and possible solutions
• Troubleshooting Virtual Machines
• Analyze and resolve common virtual machine snapshot problems
• Identify possible causes and resolve virtual machine power-on problems
• Troubleshoot virtual machine connection state problems
• Resolve problems seen during VMware Tools™ installations
• Examine failure scenarios and provide solutions
• vCenter Server and ESXi
• Describe the vCenter Server and VMware Platform Services Controller™ architecture in vSphere 6.x
• Identify and resolve authentication problems
• Troubleshoot VMware Certificate Authority and certificate problems
• Analyze and fix problems with vCenter Server services
• Analyze and fix vCenter Server database problems
• Identify VMware vCenter Server® High Availability problems
• Examine ESXi host and vCenter Server failure scenarios and resolve the problems

Course Prerequisites:

• VMware vSphere: Install, Configure, Manage [V7]
• Equivalent knowledge and administration experience with ESXi and vCenter Server
• Basic knowledge on Networking & Storage