Why Communication Matters

by G Training Limited Claim Listing

This course is intended to help participants identify what makes effective communication and the specific skills they will need in order to be effective as communicators.

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Course Details

Why Communication Matters

This course is intended to help participants identify what makes effective communication and the specific skills they will need in order to be effective as communicators.

Course Aim:

To improve the communication process and communication skills within the workplace

Course Objectives:

By the end of this course, participants will be able to:

  • Identify key barriers that may hinder effective communication

  • Explain how to build rapport with others

  • Recognise the importance of listening and not making assumptions

  • Describe how to make communication clear and the importance of clarity

  • Understand that what is meant is not always what is understood

  • Recognise the importance of asking questions to clarify understanding

  • Think about their own communication skills and how they can improve

Suitable for:

Staff at all levels up to Supervisor / First Line Manager

  • Kent Branch

    145 High Street, Kent

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