This course will prepare you to work in an environment where customer service skills are highly valued. You will understand different types of customers and different customers’ expectations.
DurationCustomer service, in general, characterises how products or services are delivered to the customer through accessibility, efficiency, cost-effectiveness, and satisfaction. It is truly a process of creating a trusting relationship that instils a sense of loyalty by the customer in the product or service as well as the company or brand.
Customer service therefore goes beyond the immediate interaction. Customers want to be helped by people in customer service jobs who are going to be of some use to them; they do not want to be bombarded by a scripted approach or deal with someone with poor listening skills. This means that any potential employer will give serious attention to applicants who can demonstrate a fundamental understanding of what jobs in customer service entail.
This course will prepare you to work in an environment where customer service skills are highly valued. You will understand different types of customers and different customers’ expectations. We will talk about communication skills, body language and procedures related to work in this sector.
New Start 4 U CIC was established in 2014 to help European Migrants who have settled down in the UK with all aspects of everyday life. Our aim is to build more resilient and integrated communities among Eastern European migrants.
You save time, energy and money to keep current customers happy than what you spend recruiting new ones. Loyal and happy customers tell people about your business through word of mouth recommendations.
We deliver on promises, on time, within budget, every time
The Certificate in Customer Service is an accredited course and is ideal if you are interested in working in a customer service role or just want a better understanding of customer service for self-employment purposes and would make a great addition to your CV.
The first (and lasting) impression many customers form of your organisation is provided by the person with whom they first come into contact. The responsibility for that and many subsequent vital contacts may well lie with some of your least well-trained staff.
Our course will give you the tools to deliver exceptional customer service. Learn the skills you need to keep your customers happy.
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