This course will prepare you to work in an environment where customer service skills are highly valued. You will understand different types of customers and different customers’ expectations.
DurationCustomer service, in general, characterises how products or services are delivered to the customer through accessibility, efficiency, cost-effectiveness, and satisfaction. It is truly a process of creating a trusting relationship that instils a sense of loyalty by the customer in the product or service as well as the company or brand.
Customer service therefore goes beyond the immediate interaction. Customers want to be helped by people in customer service jobs who are going to be of some use to them; they do not want to be bombarded by a scripted approach or deal with someone with poor listening skills. This means that any potential employer will give serious attention to applicants who can demonstrate a fundamental understanding of what jobs in customer service entail.
This course will prepare you to work in an environment where customer service skills are highly valued. You will understand different types of customers and different customers’ expectations. We will talk about communication skills, body language and procedures related to work in this sector.
New Start 4 U CIC was established in 2014 to help European Migrants who have settled down in the UK with all aspects of everyday life. Our aim is to build more resilient and integrated communities among Eastern European migrants.
Our course - which is fully funded and so free to join - is ideal for any member of staff within a company that has day-to-day interaction with customers and wish to gain a qualification that will further their career prospects.
Regardless of your service, product, size of business or industry, customer experience has proven to be a key differentiating point for service led organisations and their success.
Our Effective Telephone Techniques course is for anyone who needs to get to grips with using the telephone to communicate effectively with customers, suppliers or colleagues.
Lantra is an awarding organisation that develops training courses, qualifications and apprenticeships for the land-based and environmental sector. We ensure that training and development within the sector is industry-led and meets the needs of industry.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the c...
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