This course will prepare you to work in an environment where customer service skills are highly valued. You will understand different types of customers and different customers’ expectations.
DurationCustomer service, in general, characterises how products or services are delivered to the customer through accessibility, efficiency, cost-effectiveness, and satisfaction. It is truly a process of creating a trusting relationship that instils a sense of loyalty by the customer in the product or service as well as the company or brand.
Customer service therefore goes beyond the immediate interaction. Customers want to be helped by people in customer service jobs who are going to be of some use to them; they do not want to be bombarded by a scripted approach or deal with someone with poor listening skills. This means that any potential employer will give serious attention to applicants who can demonstrate a fundamental understanding of what jobs in customer service entail.
This course will prepare you to work in an environment where customer service skills are highly valued. You will understand different types of customers and different customers’ expectations. We will talk about communication skills, body language and procedures related to work in this sector.
New Start 4 U CIC was established in 2014 to help European Migrants who have settled down in the UK with all aspects of everyday life. Our aim is to build more resilient and integrated communities among Eastern European migrants.
This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role. This qualification covers the principles of customer service, including how to meet customer expectations, the i...
The Customer Service Practitioner qualification is ideal for those that are looking to improve their knowledge and skills to develop a career within a Customer focused sector.
This one day course comprehensively covers the essential principles of customer service. It is also used across a wide variety of industries where the quality of front-line customer service is key to the success of the business.
This fast-moving, highly interactive Customer Service Excellence training course draws upon the very latest thinking, tools, and research into customer behaviours and the psychology of buying to enable attendees to fully understand what is required to ensure their customers.
Achieving customer service excellence is not accomplished by accident, nor is it attained without effort and teamwork. It requires well–trained customer service professionals who have a passion for providing quality service.
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