Working Through Conflict & Differences

Organizations face conflict every day. Strong and persistent disagreements often lead to team tension and low productivity.

Instead of ignoring problems, complaining or blaming others, you will learn to apply three key strategies for facing and working through tough or contentious situations. Participants will practice new behavioral alternatives when differences occur.

Key Topics:

• Principles of Effective Conflict Management
  • Find value in the productive use of conflicts and differences
  • “Be frank” – Exercise
  • Tips for maintaining reciprocal respect
  • Tips for balancing speaking and listening
  • Tips for building authentic communication
• The Aggression – Assertion – Avoidance Continuum
  • Imagine conflict – Exercise
  • “On the Edge” balancing model and factors
  • Aggressive, assertive, avoidance response exercises and work situations
  • Making assertive requests – Exercise
  • Guidelines to saying “no”
• Contentious Questioning and Listening
  • Identification of counter-intuitive traps to avoid
  • Three types of questions
  • Active and reflective listening
  • Controversial topics – Exercise