Virtual training course to enable managers or team leaders to apply firm but fair management techniques to deal with workplace conflict.
Workplace Conflict: Firm but Fair Management
Course overview
Virtual training course to enable managers or team leaders to apply firm but fair management techniques to deal with workplace conflict.
Benefits for the learner
Understand the causes and effects of workplace conflict and apply conflict models to create workplace harmony.
Understand the need for constructive tension and how to create this in a team.
Benefits for the employer
Managers or team leaders will be able to identify and understand the early signs of dysfunctional conflict in their teams.
Managers or team leaders can understand their rights and responsibilities and are able to apply a range of conflict techniques to resolve workplace conflict.
What you’ll learn on this course
Identify the early signs, causes and understand the effects of workplace conflict.
Evaluate the differences between functional and dysfunctional conflict.
Identify what is groupthink and know why leaders should encourage constructive tension.
Understand the principles and practices of firm but fair management.
Apply a range of conflict models and techniques to resolve workplace conflict.
What do I need to bring with Me?
Prior to the course, delegates will receive a conflict knowledge assessment and SWOT to complete and bring along to the on-line session.
Pen and paper to make notes.
About Us
Find out about Develop
Develop Training is the UK’s leading accredited provider of Compliance, Technical, and Safety training. Our learners include some of the UK’s largest and best-known organisations from the Utilities and Construction, Defence, Healthcare, Facilities Management, and Telecommunication sectors.
Develop Training is part of the JTL Group (the leading national training provider for electrical and plumbing & heating apprenticeships). It was acquired in 2019 and is a private limited company. The registered address is Stafford House, 120-122 High Street, Orpington, Kent, England, BR6 0JS (No: ******).
Develop Training Core Values
Our success depends on how we work. Everything we do is guided by our core values. We’ve identified four key principles that are fundamental to our people, our work and our results.
Integrity
We are effective, skilled and serious about what we do.
Professionalism
We believe in being honest and fair and delivering on our promise.
Respect
We treat our customers, stakeholders and staff courteously, honestly and fairly.
Responsiveness
We respond to our customers and the sector’s expectations and provide a great experience for all.
Background to Develop Training
Develop Training was established in its current form in 2007, but has a history of training and assessment stretching back nearly 50 years. The organisation has a staff of over 100 as well as a rich network of associates, sub-contractors and partnerships which form an extended corporate family.
Providing services for many of the UK’s largest infrastructure companies, in addition to thousands of smaller firms, and training over 10,000 learners every year, Develop Training has established a robust Code of Practice and Continuous Learning Loop model which underpins its whole operation.
In 2019 Develop Training was acquired by the JTL Group, with both organisations continuing to operate under their current trading names, with business as usual.
Training sector expertise
All our training centres have diversified such that most training solutions can be delivered from each centre or on client premises. With the exception of some programmes requiring larger and more fixed assets, the vast majority of other training has become more flexible, more mobile and more local, driven by the market and our clients.
All our training centres facilitate a wide variety of training courses including Streetworks (NRSWA), electrical and mechanical, water systems and legionella, confined spaces, downstream gas & ACS, gas distribution, water and environmental, general health and safety, as well as courses suitable across many industries including UKATA asbestos training, IOSH training and safe working at height courses.
Develop have training centres in the following locations;
Linlithgow, Scotland
York
Manchester
Derby
Birmingham
Swindon
Brentwood
Norwich
As part of the JTL Group we also have access to their training centres.
Our training methodology integrates personal growth, team building, and peer support training to create an all-encompassing and engaging learning experience.
This course is aimed at all workers in the public or private sectors, whose job roles bring them into contact with others and situations where conflict or aggression may arise
Knowing how to resolve conflict constructively is an essential life skill – improving personal and professional relationships, mental health, productivity and more…
NC Training Services was established in 2002 by experienced trainer and end user, Nicola Coles. After a further 11 years of successful delivery of training courses to a plethora of clients the company’s growth was culminated in obtaining ‘Ltd’ status in 2013.
In the increasingly demanding environment for Housing Associations and Social Housing providers, employees encounter growing challenges. When visiting contract holders in their homes, they may face difficult individuals who exhibit anger and aggression.
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