We provide comprehensive, practical training on negotiation, conflict resolution, mediation and workplace investigation for human resource professionals, public servants, private sector employees, lawyers and consultants.
DurationWe provide comprehensive, practical training on negotiation, conflict resolution, mediation and workplace investigation for human resource professionals, public servants, private sector employees, lawyers and consultants.
Important topics include: collaborative negotiation; communication skills applied to conflicts; managing impasses; dealing with issues of power; key skills for effective mediation; how to conduct workplace investigations; and ensuring procedural fairness in administrative investigations.
ADR Ottawa offers a wide variety of dispute and conflict resolution services, ranging from modest to large-scale, from simple to complex.ADR Ottawa works effectively with clients of all sizes – private citizens, public companies, government and non-governmental institutions – to achieve the most elaborate or modest dispute and conflict resolution goals.
Led by principal Steven C. Gaon, B.A., J.D. (LL.B.), C.Med., a trained and certified lawyer, mediator and arbitrator, ADR Ottawa is based in the heart of the nation’s capital. We will be pleased to bring ADR Ottawa's services to whichever location serves you best: at your office, a third-party facility, or by virtual meeting .
Students will gain a firm understanding of how to resolve workplace conflict in both unionized and non-unionized environments.
This workshop will help you understand the root of conflict, communicate without causing defensiveness, de-escalate difficult situations, and resolve conflicts in both work and social settings.
This course will give participants a six-step process that they can use to modify and resolve conflicts of any size
This course will teach participants the general duties of the workplace parties, how to assess the risks of workplace violence
This intensive course gives an overview of essential skills and strategies for dealing effectively with conflict and negotiating in a wide range of contexts, including business, work, home, and community.
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