Workplace Etiquette

Every workplace has a code of conduct which defines the acceptable behavior for employees. This is important to ensure that staff behave respectfully towards their peers and that everyone's time is respected. By having a set code of conduct, it provides a clear guide for staff on what is and isn't acceptable in the workplace.

One of the most important constituents of a workplace is the way we interact or communicate. This course looks at the workplace etiquettes from this very perspective. This course covers :

• Speaking
  • Mental Barriers to Communication
  • Making your voice an asset: The power of Pitch, tone & Speed
  • Know the difference between: Assertive, Aggressive & Passive speakers and lean to speak assertively.
  • Speaking up in a meeting
  • Speaking with boss/Supervisor
• Listening Skills
  • Importance of listening
  • Barriers to listening
  • Overcoming these barriers
• Know when to listen & When to Speak
• Body Language in a workplace

• • Eyes
  • Face
  • Body
  • Posture
  • Gesture
  • Touch (Includes how to do a good handshake)
  • Space or proxemics
• Good office manners while speaking on phone and while interacting with your co-workers

Note:

Pricing is on a Per hour basis