Writing Skills

To discharge their responsibilities effectively, EAs and Business Support Staff must be proficient in many areas. They must be technically competent, well organised and professional. They must also be willing to develop new skills to extend the range of services and support they are able to provide.

While first class oral communication skills are essential, the ability to communicate effectively, both orally and in writing can add a dimension to our role which enhances not only the range and quality of service provided but also personal job satisfaction and career prospects.

Objective

The objective of this one day workshop is to assist EAs and Business Support Staff in developing all the key skills for effective business writing, with particular emphasis being given to business letters, minutes and other internal written communications, including electronic messages.

Content

Topics covered in the workshop include the following:

Writing it Right

    The keys to effective written communication
    Particular requirements of written communication
    Crystal clear objectives and a reader focus
    Keeping it simple, keeping it focused
    Grammar, punctuation and spelling.

Business letters and internal memos

    Writing for the reader
    Structure, tone and style
    Short words, short sentences, short paragraphs
    Choosing your words
    Composition - sentences, paragraphs, punctuation
    Length, grammar and jargon
    Avoiding clichès and hackneyed phrases
    Using persuasive language.

Writing Minutes and Reports

    Preparation and recording discussion
    Planning, structure and layout
    Editing techniques.

Method

This is a hands-on programme in which participants will work on practical exercises related to their own work environment and job needs.