Sales and Customer Service has an essential role to play in every market, especially the logistics industry. Maintaining good customer relationships will mean less operating costs and more business from repeat clientele.
DurationSales and Customer Service has an essential role to play in every market, especially the logistics industry. Maintaining good customer relationships will mean less operating costs and more business from repeat clientele. (Available in English only)
Course Content
The WSQ Diploma in Logistics (Sales and Customer Service) equips the professionals, managers and executives (PMEs) who are currently working or those intending to make a career switch to the Logistics sector specialising in sales and customer service.
The qualification emphasises on the manager’s ability and discipline to build new and maintain good customer relationships to achieve revenue generation. Review sales performance to revise business activities and marketing strategies to enhance business growth and competitiveness.
As per customers’ expectations to customise logistics sales and marketing solutions as an integral part of customer retention strategies and allocation of resources to deliver logistics services as per customers’ wants and requirements. More importantly, develop business plans for growth in sales and to mitigate financial risk
Corporate Training for your Organization
In partnership with reputable and approved training organisations, Walton offers upskilling consulting services that covers all aspects of the continuous improvement journey, from implementation to evaluation.
The supply chain is by its very nature a complex activity which is susceptible to risks and its associated impacts. This became evident when the supply chain can to grinding halt due to the COVID 19 pandemic resulting in shortages of goods in all industries.
This two-day course will introduce you to the basic concepts of supply chain management, including the basic flow, core models, supply chain drivers, key metrics, benchmarking techniques, and ideas for taking your supply chain to the next level.
This Executive Certificate course equips students with the knowledge and practices of an integrated approach towards logistics operations in an organisation.
This course introduces students to key issues and trends in supply chain and logistics, and discusses the key areas of logistics disruption.
In this SRM course, participants will learn to effectively manage their suppliers. Through hands-on exercises, they will develop an integrated understanding of how suppliers are chosen, motivated and managed.
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