WSQ Diploma in Logistics (Sales and Customer Service)

Sales and Customer Service has an essential role to play in every market, especially the logistics industry. Maintaining good customer relationships will mean less operating costs and more business from repeat clientele. (Available in English only)

Course Content

The WSQ Diploma in Logistics (Sales and Customer Service) equips the professionals, managers and executives (PMEs) who are currently working or those intending to make a career switch to the Logistics sector specialising in sales and customer service.

The qualification emphasises on the manager’s ability and discipline to build new and maintain good customer relationships to achieve revenue generation. Review sales performance to revise business activities and marketing strategies to enhance business growth and competitiveness.

As per customers’ expectations to customise logistics sales and marketing solutions as an integral part of customer retention strategies and allocation of resources to deliver logistics services as per customers’ wants and requirements. More importantly, develop business plans for growth in sales and to mitigate financial risk