Service Quality Centre

Service Quality Centre (SQC) is an integrated training and consultancy provider renowned for its holistic approach towards developing strong capabilities and competencies in people.

Established in 1990, SQC’s rich heritage is derived from founding partners, Singapore Airlines (SIA), one of the world’s leading carriers listed in Fortune 500 and an internationally respected brand; and National Productivity Board (now known as SPRING Singapore), a government enterprise development agency that develops and promotes internationally recognised standards and quality assurance. It was founded as part of the government’s efforts to raise service standards in Singapore.

With the best of SIA’s service philosophy infused with SPRING’s experience in setting standards for business excellence and innovation, SQC delivered the business advantage that organisations – public and private, large and small – needed to provide outstanding customer value, quality, and performance.

SQC is backed by a robust heritage spanning over 30 years of experience as a soft skills specialist and a hard skills expert. It continues to retain its hallmark Quality and Productivity-related training and consultancy solutions that enable organisations to reach peak business performance by enhancing their key business processes.

Leveraging on the vast experience and expertise in applying learning science with the latest technologies, SQC’s proprietary tools such as SQ Scan™ are used widely to drive learning outcomes effectively and efficiently. 

Till date, SQC has trained more than 1 million participants globally, owned more than 150 proprietary courses, and worked with more than 200 in-house and associate trainers to provide customised training solutions.