Emotional Competence: Emotional Intelligence and Resilience

What You'll Learn:

• Develop emotional competence to better manage the emotional challenges you face in the workplace.


• Understand the importance of emotional intelligence and resilience and how these skills can enhance your professional life.


• Learn to manage your own feelings and respond effectively to others' emotions in a constructive and positive way.


• Build emotional resilience to reduce stress, anxiety, and depression in the workplace.

Requirements

There are no specific requirements for this course. Anyone with an interest in developing their emotional intelligence and resilience will benefit from this course.

Description

This course, equivalent to a full day of continuous professional development, delves into the significance of emotions and the need to manage them effectively in the workplace. Dr. Neil Thompson, a recognized expert in emotional competence, guides you through key aspects of emotional intelligence and resilience.

The workplace often presents emotional challenges, whether due to our own feelings or those of the people we work with, including clients, colleagues, managers, and customers. While there are no quick fixes, this course provides a foundation of understanding to help you respond positively and constructively to emotional demands.

Effective management of emotions can promote emotional resilience, enabling you to reduce stress, anxiety, and depression that can arise from unaddressed emotional challenges. The course aims to build your ability to navigate emotional situations, fostering healthier workplace dynamics and improved well-being.

The course is structured into six lessons, preceded by an introductory video and followed by a concluding video and certificate of completion. You can progress through the course at your own pace, though it is best to follow it in a linear fashion, starting with the introduction and continuing through each lesson sequentially.

Before you begin, you will need to download and print the Module Companion E-book, which includes space for notes, exercises, and a record of your learning. This will help consolidate your understanding and provide a useful reference for future use, especially if your employer has funded the course.

We hope you find this course valuable in developing your emotional intelligence and resilience. While dealing with emotions in the workplace can be demanding, it can also lead to significant personal and professional rewards.

Who This Course Is For:

• Anyone facing emotional challenges in the workplace and looking to improve their emotional intelligence and resilience.


• Professionals in roles that require regular interaction with emotionally intense situations, such as social workers, nurses, counselors, psychotherapists, pastoral staff, police officers, and emergency services personnel.


• Managers and leaders who need to handle emotionally sensitive situations within their teams.


• Members of the general public seeking to better manage their emotions and improve their interpersonal relationships.