101408 Occupational Certificate: Computer Technician NQF 5/ Cr 282

Prepares learners to install, maintain, troubleshoot, and repair computer hardware and software systems. Covers network management, security basics and client support, equipping graduates for technical roles in IT support and systems maintenance.

A qualified learner will be able to:

• Identify the potential green technologies, processes and procedures to create a sustainable computer environment to reduce e-waste in an organisation.
• Set up desktop/laptop for a new user according to software compatibility by installing operating systems and peripheral equipment according to given specifications.
• Communicate effectively using appropriate methods to maintain effective customer relationships according to organisational standards.
• Analyse and resolve hardware/software problems such as operational discrepancies to optimise performance of the desktop/laptop systems.
• Apply knowledge of principles and practices in order to identify and solve problems arising in the course of their work.

This qualification is a response to Output 3.1.2 of the NSDS III target: Programmes offered to meet industry needs, including those supporting apprenticeships and N-Courses, are reviewed, updated and made available to and accessed by employers.

With the increase in personal computers, home computers, and computers in schools and businesses, it is important that students are trained to be able to maintain and upgrade computers and their components.

The qualification will prepare students to become competent as a computer technician with an understanding of computer hardware and software troubleshooting. Students will also be competent and have hands-on computer repair skills.

Computer technicians provide assistance to computer users by answering questions, resolving technical problems and maintaining a company's network, software and computer equipment. They are also called desktop support technicians or computer support specialists.

Support can be provided in person, over the phone or online. They address issues ranging from network systems to individual desktop computers.

Computer technicians can work for computer software or hardware companies, assisting customers with products. More generally, computer technicians can work in a company's IT department, providing computer support to company employees. These technicians are responsible for maintaining the company's computer services (network and equipment). Their duties can include troubleshooting to detect and solve technical problems, installing or updating required hardware and software. They can also recommend computer products or equipment to improve company productivity.

The qualification presents an opportunity for students, upon completion, to start their own business to repair, upgrade, install, and maintain computer systems.

Entry Requirements:

• An NQF Level 4 qualification.