7 Kaizen Tools in Office Administration & Management Skills

Focusing On:

• The Kaizen Approach,
• Think Out Of The Box,
• Administrator Skills In 21st Century,
• Communicate Effectively,
• Enhancing Office Management,
• Stress Management,
• Managing Your Time.
• PLUS: Action Learning Project
• Managing and accepting Change

Who should attend

• Office Assistants
• Administrative Assistant
• Senior Clerks
• Clerks

Methodology

• Interactive Lectures, Case Study, Personal Analysis, Games, and Accelerated Learning Techniques

After attending this course you will return to your job

• Understanding the office administrative role and responsibilities in today’s competitive working place.
• Developing positive interpersonal skills.
• Improving communication skills and developing cooperation among your colleagues.
• Improving your company’s filing system.

Day 1

1st. Tools the kaizen approach

• Understand the concept of KAIZEN
• Kaizen approaches in Today management practices
• Think Out of the box

2nd. Tools think out of the box

• Change Paradigm
• Being a strategic partner
• A need to understand the current business challenge
• Aligning your goals Vs Organization Goal

3rd. Tools administrator skills in 21st century

• The Quality of Office Administrator
• Being Pro-active, creative and innovative
• Learning basic problem solving skills and decision making

4th. Tools communicate effectively

• Listen to understand and actively
• Elements of Communication
• Barriers to Communication
• Types of Communication
• Interpersonal communication
• Presentation skills

Day 2

5th. Tools enhancing office management

• Filing System
• Record Retention
• Using 5S approaches

6th Tools Stress Management

• Understanding Mind, Body & Soul
• Stress Defined
• Identifying Causes Of Stress
• Overcoming Stress
• Emotional Intelligence

7th Tools Managing Your Time

• 10 principle of time management
• Time wastage
• Costing your time
• Creating log book
• Plan your work – to do list
• Prioritizing your work – Urgent Vs Important

Action learning project

• Managing and accepting Change