In order to provide excellent service and to maintain key accounts, it is important to know what your customers expect from the relationship. It is essential to manage clients effectively to build a long-lasting relationship with them. Many organisations lose sight of what their customer’s need and
DurationIn order to provide excellent service and to maintain key accounts, it is important to know what your customers expect from the relationship. It is essential to manage clients effectively to build a long-lasting relationship with them.
Many organisations lose sight of what their customer’s need and want. They usually focus on their products or service rather than understanding what their customers expect from them. However, by meeting the expectations of your key customers you will generate more loyalty, more referral business and higher levels of customer satisfaction.
Preferred Training Networks is Australia′s first referred training network. What that means to you, is that you have instant access to the best of the best referred trainers, facilitators and instructional designers in Australia.
Preferred Training Networks aims to be the most flexible learning organisation in Australia. You will find learning consultants that are very easy to work with and who are very knowledgeable . We are customer orientated and can quickly design and/or deliver quality training programs for your organisation. You can outsource training requirements with confidence.
Are you after a practical course to complement your existing skillset? Our Customer Experience courses will expand your expertise in a social and interactive learning environment with regular classmate interactions, weekly live video sessions, and on-demand private consultations with your mentor.
This course looks at the sources of conflict and how you can handle them more effectively. You’ll evaluate your current approach to conflict management, consider factors that may be affecting communication, and learn advanced verbal techniques for de-escalation.
This workshop will give you the skills to deliver a level of customer service that sets your organisation apart. Â You will learn ways to attract, connect with and retain customers in a competitive marketplace, including how to turn complaints into opportunities.
Our hands on Customer Service Training courses will help you to provide a unique customer experience by anticipating your customers’ needs and exceeding their expectations.
Get the skills necessary to effectively and professionally communicate with your customers. The BSB30215 Certificate III in Customer Engagement is a popular course with those committed to going above and beyond to deliver the best customer experiences.
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