In order to provide excellent service and to maintain key accounts, it is important to know what your customers expect from the relationship. It is essential to manage clients effectively to build a long-lasting relationship with them. Many organisations lose sight of what their customer’s need and
DurationIn order to provide excellent service and to maintain key accounts, it is important to know what your customers expect from the relationship. It is essential to manage clients effectively to build a long-lasting relationship with them.
Many organisations lose sight of what their customer’s need and want. They usually focus on their products or service rather than understanding what their customers expect from them. However, by meeting the expectations of your key customers you will generate more loyalty, more referral business and higher levels of customer satisfaction.
Preferred Training Networks is Australia′s first referred training network. What that means to you, is that you have instant access to the best of the best referred trainers, facilitators and instructional designers in Australia.
Preferred Training Networks aims to be the most flexible learning organisation in Australia. You will find learning consultants that are very easy to work with and who are very knowledgeable . We are customer orientated and can quickly design and/or deliver quality training programs for your organisation. You can outsource training requirements with confidence.
Handle the most difficult customers with confidence and care—and build an unparalleled customer service reputation. Are you unsure how to handle angry customers? Finding your approach only escalates aggression?
Great customer service is at the core of a successful business whether it is a small or a large enterprise
Customer service starts with listening to the customer and finding out what their needs are, then working with them to achieve their goals. As service providers, you have the power to create a trusting, caring, and customer responsive environment.
Delivering quality customer service is vital to ensure both repeat business and client satisfaction. This training course is targeted to business professionals who want to make a significant contribution to their company's image and profits.
This course explores the various aspects of this all-important role within an organisation. You will learn a number of skills to improve their capacity to service customer and client needs in an effective and professional manner.
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