Help your team to assist in the implementation and creation of policies and procedures, recipes, improve staff workflow and efficiency during service, team management for managers, or shift supervisors.
DurationHelp your team to assist in the implementation and creation of policies and procedures, recipes, improve staff workflow and efficiency during service, team management for managers, or shift supervisors.
You may consider units to expand knowledge in leading and managing people, Delivery and monitoring service to customers, and effective workplace communication. Ask our team for a copy of our Short Course Guide.
For over 40 years, Novaskill has been dedicated to assisting local people to reach their full potential through the provision of quality training, employment and community services.
Our mission is to support communities by enriching people’s lives, so every one of our employees can make a greater contribution to their family and their community.
Governed by a voluntary board of directors, our organisation was founded as a result of the severe economic downturn experienced in the Hunter region in the early 1980s. Hunter Group Apprentice, later becoming Hunter Group Training, was established to ensure young local apprentices could continue on with their trade training even if they did not have a day-to-day job to go to. This group was hosted out to local employers and received ongoing training, so that when the economy improved, they were able to continue on their career path and enjoy a successful trade career.
Now recognised as one of Australia’s longest operating group training companies, we have had the immense pleasure to be able to continue offering exceptional career opportunities to thousands of apprentices and trainees.
Customer Service - Fundamentals course is offered by Gess Education. Our user-friendly GeSS LMS is purposely designed for students that are looking for a pathway to either university, upskill, reskill, or simply kick start their career.
This course will enable you to strengthen customer relationships and achieve long-term loyalty from your clients by using effective customer service strategies.
For any business, its customer or client base is the lifeblood of its success. When you actively develop solid, lasting relationships with individuals or other companies, it can lead to increases in revenue, as well as the creation of a strong reputation.
The Certificate III in Business (Customer Engagement) introduces students to the basics of Business and Customer engagement - including practical skills in working with people and using Microsoft Office.
The objective of Customer Care Excellence is to give participants an introduction into the service industry in general as well as their roles and responsibilities as brand ambassadors of the Company
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