Help your team to assist in the implementation and creation of policies and procedures, recipes, improve staff workflow and efficiency during service, team management for managers, or shift supervisors.
DurationHelp your team to assist in the implementation and creation of policies and procedures, recipes, improve staff workflow and efficiency during service, team management for managers, or shift supervisors.
You may consider units to expand knowledge in leading and managing people, Delivery and monitoring service to customers, and effective workplace communication. Ask our team for a copy of our Short Course Guide.
For over 40 years, Novaskill has been dedicated to assisting local people to reach their full potential through the provision of quality training, employment and community services.
Our mission is to support communities by enriching people’s lives, so every one of our employees can make a greater contribution to their family and their community.
Governed by a voluntary board of directors, our organisation was founded as a result of the severe economic downturn experienced in the Hunter region in the early 1980s. Hunter Group Apprentice, later becoming Hunter Group Training, was established to ensure young local apprentices could continue on with their trade training even if they did not have a day-to-day job to go to. This group was hosted out to local employers and received ongoing training, so that when the economy improved, they were able to continue on their career path and enjoy a successful trade career.
Now recognised as one of Australia’s longest operating group training companies, we have had the immense pleasure to be able to continue offering exceptional career opportunities to thousands of apprentices and trainees.
The course focuses on teaching your call center agents to make an impact with their clients on a personal level.
Have you got a passion to lead, serve others, or support a service or product you truly believe in? Do you want to create memorable customer experiences and make smarter business decisions? Then look no further, join our two-day course on customer service and effective team management skills.
Understand the IT Business Relationship Organizational Model to discover how to form a true partnership between the service provider and business units
Delivering quality customer service is vital to ensure both repeat business and client satisfaction. This training course is targeted to business professionals who want to make a significant contribution to their company's image and profits.
While studying for Certificate III in Customer Engagement, you’ll learn about engaging with customers both face-to-face and over the phone in a Contact Centre.
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