Help your team to assist in the implementation and creation of policies and procedures, recipes, improve staff workflow and efficiency during service, team management for managers, or shift supervisors.
DurationHelp your team to assist in the implementation and creation of policies and procedures, recipes, improve staff workflow and efficiency during service, team management for managers, or shift supervisors.
You may consider units to expand knowledge in leading and managing people, Delivery and monitoring service to customers, and effective workplace communication. Ask our team for a copy of our Short Course Guide.
For over 40 years, Novaskill has been dedicated to assisting local people to reach their full potential through the provision of quality training, employment and community services.
Our mission is to support communities by enriching people’s lives, so every one of our employees can make a greater contribution to their family and their community.
Governed by a voluntary board of directors, our organisation was founded as a result of the severe economic downturn experienced in the Hunter region in the early 1980s. Hunter Group Apprentice, later becoming Hunter Group Training, was established to ensure young local apprentices could continue on with their trade training even if they did not have a day-to-day job to go to. This group was hosted out to local employers and received ongoing training, so that when the economy improved, they were able to continue on their career path and enjoy a successful trade career.
Now recognised as one of Australia’s longest operating group training companies, we have had the immense pleasure to be able to continue offering exceptional career opportunities to thousands of apprentices and trainees.
It is critically important to deliver a top level professional service to customers. Even when a customer’s needs cannot be met, it is crucial that their expectations be managed. Participants will also learn how to set positive experiences for customers which are proven to increase customer reten...
The Certificate III in Business (Customer Engagement) introduces students to the basics of Business and Customer engagement - including practical skills in working with people and using Microsoft Office.
It’s a customer-centric world, Customer Service is the key to a long-term customer relationship. Trained staff are the key to keeping customers happy.
The Victorian government's business website recognises that "no matter the size of your business, good customer service should be at the heart of your business model if you wish to be successful". Customer service training is now a leading form of training course for all sized businesses.
This course will enable you to strengthen customer relationships and achieve long-term loyalty from your clients by using effective customer service strategies.
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