Advanced Customer Service For The Public Sector

An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.

Course Benefits:

• Understand the key elements of outstanding customer service
• Recognise the huge role of product knowledge in advanced customer service skills and how to utilise this to your customers delight
• How to develop an awareness of competitors and how to use this to improve your own service
• Using current case studies, examine which private businesses provide the best customer service and how that can be applied to the public sector.