Advanced Diploma In Hospitality And Tourism Management

This two-year program will give you the skills necessary to enter the hospitality sector in a management position. This program is powered by innRoad, Knowledge Matters’ Case Simulations Hospitality Collection and Perlego.

Program Outcomes:

Gain the skills required by this sector including efficient management techniques
Learn about the impact of excellent customer service
Understand the vital role managers play in this sector

Program Modules:

• 1. Hospitality Career Readiness
• This module aims to introduce you to the professional hospitality culture and mindset in Canada and will develop and enhance your written, verbal, interpersonal communication skills and presentation techniques to ensure success in any business environment.
• You will also explore the fundamentals of Microsoft Office, workplace health and safety procedures and acquire the required skills and knowledge to get a SmartServe certificate, which will increase your employability.
• 2. Introduction to Hospitality and Tourism
• The aim of this module is to provide an understanding of the nature of hospitality and its products from a local and international perspective. You will get a holistic understanding of the industry, including the impacts of hospitality on destination economies, communities and fragile environments. You will be expected to take a critical perspective on the effects of hospitality on your own country and consider how hospitality can have a strategic developmental function.
• 3. Front Office Operations
• This module introduces the systems and procedures required for front desk office operations and emphasizes the importance of high standards in personal qualities and the provision of customer service. You will develop knowledge and skills in reception procedures as well as gain an understanding of the key legislation regarding reception procedures. Finally, you will also evaluate the suitability of different procedures for a range of hotel outlets.
• 4. Food and Beverage Operations
• The aim of the Food and Beverage Operations module is to provide an understanding of the operational aspects behind this. Students will also understand how to cater to an international clientele in a range of establishments, in order to encourage an appreciation of the origins of food and beverage and to understand the various factors involved in meeting customer needs.
• You will gain an understanding of food and wine and its service in a variety of styles of restaurant and establishments and get sufficient knowledge to produce a detailed plan for specified food and beverage operations.
• 5. Food Sanitation, Safety and Health
• This module aims to make an important contribution to the supervisory aspects of food hygiene and safety. Supervisors with food safety and health and safety responsibilities need to ensure that all staff operate in a safe, hygienic and efficient manner. The overall aims of this module are to ensure you are familiar with key aspects of current legislation, good practice and health, safety and food safety issues.
• 6. Hospitality Accounting
• The aim of this module is to provide the knowledge, skills and techniques that help with the management decision-making process. You will look at the process and practices which take place within a hotel business environment and at the analytical skills required to understand accounting and financial information.
• 7. Customer Service
• The aim of this module is to provide a better understanding of what customer service is and how this can provide a quality product or service that satisfies the needs/wants of a customer. It also emphasizes effective communication skills in customer relations and services and you will learn how to deal with various customer-related situations.
• 8. Organizational Behavior in Hospitality Industry/h6>
• This is an introduction to the basic concepts and topics in organizational behavior (OB). This module focuses on OB at three levels: individual, interpersonal and collective. At the individual level, you will cover decision-making, motivation, and personality; at the interpersonal level, you will cover power, influence and negotiations. Finally, the course will move to the collective level where you’ll look at groups and managing change.
• 9. Facilities and Operations Management
• This module introduces the balance of generic management skills that form the core of an organization, the value and the risk in processes and highlights facilities operations. The module will ensure that students have the required operational skills for the delivery of the facilities services that are covered by the management of space, environment, communications and the full range of services that supports business effectiveness in the hospitality and tourism industry.
• 10. Food and Beverage Management
• This module focuses on the analysis of operations and determines the best course of action in food and beverage operations and management. It examines ways to maximize service efficiency and productivity to satisfy the demands of today’s guests. Topics also include organization of food and beverage operations, marketing, nutrition, menus, standard product costs and pricing strategies, productions, service, cost controlling, facility design, layout and equipment.
• 11. Human Resource Management
• This module will provide an in-depth understanding of the strategic and coherent approach to an organization’s most valued assets – the people working there who individually and collectively contribute to the achievement of the objectives of the business.
• This module will also focus on effective business practices in the hospitality industry, such as performance and reward management, to ensure the motivation and success of the human resources of the company.
• You will be introduced to different learning theories and styles, helping you reflect on your learning experience and increasing your effectiveness as independent self-learners. In addition, you will be involved with personal development planning (PDP) to improve your employability and professional skills.
• 12. Meetings, Incentives, Conferences and Events
• This module introduces you to this sector of the tourism industry and will cover both business and leisure events. The specific characteristics of meetings, incentives, conferences and events will be discussed, including the impacts on tourism development, conference marketing, management of meetings and conferences and the growing importance of events tourism.
• 13. Marketing in Hospitality and Tourism
• This module will provide a wide understanding of the role of marketing and its application in the hospitality and tourism industries. It will also help you understand marketing contexts better in order to achieve the organization’s goals and objectives and to maximize revenue and profit in the long-term.
• 14. Trends & Issues in Hospitality and Tourism Industry
• The aim of this module is to provide students with an understanding of how to identify emerging issues in the tourism and hospitality industry and examine their impact. The module will ensure that students are able to understand how important it is to tackle these emerging issues and evaluate their impact efficiently.
• 15. Resort Management
• This module introduces the function of management as an integrating activity within the hotel and resort sectors. It will investigate the principles behind the concepts of resort management including quality management, operational strategies and performance and control systems. You will also consider the use of revenue and pricing, principles of sustainability, effective marketing approaches as well as legal considerations.
• 16. Niche and Specialty Tourism
• Niche and Specialty Tourism studies a wide range of forms of tourism that are becoming increasingly important. The module covers culinary and beverage tourism, health and medical tourism and a wide range of other specialty/niche types of tourism. This will provide you with the ability to recognize and apply strategies appropriate for particular circumstances and to successfully compete for visitors.

Admission Requirements:

• Have an Ontario Secondary School Diploma or equivalent or be at least 18 years of age and pass the Wonderlic test.
• For non-native English speakers:
• Successful completion of TSoM EAP Level 3 or
• Have the required IELTS 5.0 score or equivalent or
• Pass the TSoM English Assessment
• Computer Use Expectation
• In order to successfully progress through your studies at Toronto School of Management (TSoM), it is recommended that you have access to a personal computer or laptop. TSoM offers access to computer labs on campus, but availability cannot be guaranteed and some program software may not be available on all open access computers.