Assertive Behaviour & Communication

Assertiveness is being able to communicate in a direct, calm, honest, positive way and having the confidence to think on our feet. Being assertive saves time and energy by managing difficult behaviours or communication early and supporting others to do the same, it is a skill that can be learned, practised and developed.

Learning Outcomes

• Explore what assertiveness means in your context, and identify the skills needed for assertive communication

• Gain tools and techniques to remain in the moment and use the opportunity to be assertive

• Support healthy assertiveness in others by developing a non-threatening feedback rich environment