Assertiveness and Influencing Skills

Assertiveness and Influencing Skills

Aim

To develop a good understanding of how to take influencing to the next level by optimising aspects of personal image, charismatic communication, assertiveness and other behaviours utilised by key influencers.

Course Objectives

Attendees will learn how their visual appearance, including body language, will be evaluated by others in less than a second and therefore the importance of projecting a professional, positive image.

Using proven personal development techniques, understand what makes everyone different and unique and how to utilise this positively when needing to influence and be assertive with others.

How to achieve win/win outcomes consistently and fairly.

Course Content

• Stereotyping – why it occurs naturally and rapidly, and how it will form either a positive or negative first impression

• Image is everything – being aware of how to dress “appropriately” rather than “power dress” in order to influence others positively

• Rapid rapport building utilising the 3 aspects of communication and the VHF channels – how to match and mirror to all of them

• How great a role does the voice play in influencing?

• The 15 power words, proven to be powerful influencers

• Understanding what drives behaviour, why some people adopt negativity as ‘realistic thinking’ and how best to influence them

• Assessment of current levels of assertiveness, both at work and in personal situations and exploration of how these can be improved.

• Evaluation of present level of self esteem and discovery of any negative or limiting beliefs that may be underpinning a low self esteem.

• Blocks to being consistently assertive and how they can be overcome.

• The assertive attitude and how it manifests in body language and the voice when communicating.

• The assertive sentence, incorporating the principles of true compromise and the broken record technique.

• Dealing with difficult people – special communication techniques to win them over.

• Intuitive listening (“listening between the words”) to build better relationships.

• Questioning skills, with particular emphasis on how assumptions can wrongly guide questions.

• Pulling it all together in an action plan