Assertiveness

Assertiveness is a life skill that can develop relationships, further our careers, reduce stress levels, and achieve more acceptable and mutually beneficial outcomes.

The approach

Our programme will ensure an understanding of exactly what assertive behaviour is and how it differs in impact from aggressive and passive behaviour.

The programme will then help participants to identify and anticipate the barriers to behaving assertively, and then to act more assertively in their interpersonal relationships. This leads on to developing different behaviours for handling conflict resulting in much more beneficial outcomes.

How would it work (in brief)?

Based on our established framework, a programme of development would be discussed and shaped to suit the requirements of you or the group of people you have in mind.

Once agreed, the delegate(s) would then be required to complete a simple pre-course questionnaire which would enable us to better understand and analyse their specific needs and make final adjustments to the programme to ensure an exact client – facilitator match.

Objectives

Participants of this training programme will be able to

• Identify a behavioural style which is positive and confident and not aggressive or passive

• Understand how to choose a response to others which reflects their own and other peoples rights

• Know how to use assertive behaviour to produce a more favourable response from others

• Handle difficult people with more confidence and limit the potential for confrontation

• Identify the causes of conflict and ways to deal with it when it happens

• Improve their interpersonal communication and achieve more through good relations and the cooperation of others