This course is designed to help delegates to understand what assertiveness is, and when to use it. Assertiveness can improve performance and help with the management of difficult people and situations.
DurationCourse overview
This course is designed to help delegates to understand what assertiveness is, and when to use it. Assertiveness can improve performance and help with the management of difficult people and situations.
Learning Outcomes
By the end of the course delegates will be able to:
Recognise what assertiveness is
Identify how behaviour can be influenced
Describe why and when to use assertive behaviour
Explain how to use assertive behaviour when dealing with difficult people and situations
About NHSGGC
At NHS Greater Glasgow and Clyde, our purpose is to: “To protect and improve population health and wellbeing while providing a safe, accessible, affordable, integrated, person centred and high quality health service”.
Who We Are
NHS Greater Glasgow and Clyde (NHSGGC) is the largest NHS organisation in Scotland and one of the largest in the UK.
What we do
NHSGGC is responsible for providing and managing a whole range of health services including hospitals and General Practice. NHSGGC works alongside partnership organisations including Local Authorities and the voluntary sector.
NHSGGC:
Serves a population of 1.3million people
Employs around 43,500 staff
Has 35 hospitals of different types
Has contracts with around 232 GP Surgeries (1300 General Practitioners)
Has dental services in more than 279 locations
Has almost 188 Optician practices
Has over 50 Health Centres and Clinics
Has more than 288 Pharmacies
Has an annual budget of £3.3billion.
This course will help you to gain tools and techniques to boost your confidence and build your self-esteem. You will gain practical help to deal with situations assertively and not aggressively at work and how to be more confident.
The course will consider aspects such as personal brand, self esteem, values, responses to potential or actual conflict and situational self confidence.
This course provides learners with the skills and confidence to be more assertive in their interactions when it is necessary. It is very interactive with plenty of time for discussions and reflective practice.
Our Assertiveness Training courses are designed to teach the relevant skills to help increase your confidence, not only in the workplace, but in all areas of life, such as dealing with difficult family situations, poor
We tailor training courses to your precise needs, working with your policies, procedures and values. We frequently blend several skill elements together supporting specific business goals and themes.
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