This course is designed to help delegates to understand what assertiveness is, and when to use it. Assertiveness can improve performance and help with the management of difficult people and situations.
DurationCourse overview
This course is designed to help delegates to understand what assertiveness is, and when to use it. Assertiveness can improve performance and help with the management of difficult people and situations.
Learning Outcomes
By the end of the course delegates will be able to:
Recognise what assertiveness is
Identify how behaviour can be influenced
Describe why and when to use assertive behaviour
Explain how to use assertive behaviour when dealing with difficult people and situations
About NHSGGC
At NHS Greater Glasgow and Clyde, our purpose is to: “To protect and improve population health and wellbeing while providing a safe, accessible, affordable, integrated, person centred and high quality health service”.
Who We Are
NHS Greater Glasgow and Clyde (NHSGGC) is the largest NHS organisation in Scotland and one of the largest in the UK.
What we do
NHSGGC is responsible for providing and managing a whole range of health services including hospitals and General Practice. NHSGGC works alongside partnership organisations including Local Authorities and the voluntary sector.
NHSGGC:
Serves a population of 1.3million people
Employs around 43,500 staff
Has 35 hospitals of different types
Has contracts with around 232 GP Surgeries (1300 General Practitioners)
Has dental services in more than 279 locations
Has almost 188 Optician practices
Has over 50 Health Centres and Clinics
Has more than 288 Pharmacies
Has an annual budget of £3.3billion.
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We all can benefit from learning to get the most from working with others whilst ensuring that our own views are considered. Assertiveness is about having self-confidence without being aggressive.
Assertiveness is a behaviour that many people aspire to develop more of. Assertiveness is behaviour that allows a person to express honest feelings in a straight forward way and to exercise personal rights without dismissing the rights of others.
Anyone who would like to take more control to improve their impact, effectiveness and credibility. Those who want to project a positive, self-assured image that builds rapport and gains professional co-operation
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