You will learn about four classic behaviour types that we come across every day, and what they look like. Knowing about these is enormously empowering because it helps to give you a sense of assertiveness being a choice, rather than a gift that you have if you are lucky. How to stop embarrassment or
DurationAssertiveness Skills
You will learn about…
Body language
How to give off confident vibes: i.e. how to sit, stand or walk so people take you seriously, and so that you feel good about yourself.
Voice
Learn to use pauses, pace and power so that people pay attention.
Requests
How to put requests to people in a way that’s neither rude nor apologetic.
How to handle requests that you are not keen on.
Criticism
How to react to criticism creatively, without getting rattled.
How to let people know that you are not happy about what they are doing, without damaging the relationship. i.e. how to communicate a dissatisfaction productively.
Compliments
How to give and receive compliments in spite of fears of embarrassment.
Negotiation
How to negotiate.
The Drama Triangle
You will learn about three corners of an unproductive triangle, and how to get off it.
The Assertiveness Matrix
You will learn about four classic behaviour types that we come across every day, and what they look like. Knowing about these is enormously empowering because it helps to give you a sense of assertiveness being a choice, rather than a gift that you have if you are lucky.
How to stop embarrassment or shyness from making you shrink
How to tame your inner Rottweiler without killing it
And more
Are you a manager?
Our course will help you to:
Stand up to pressure from your own boss.
Stand up to pressure from your staff members.
Keep your cool when you communicate tricky stuff to staff.
Course method
This course is about doing things, and not just sitting listening to the trainers talking to you. So there will be:
Experiential exercises: interacting with other course members (which is usually fun!)
Use of video to improve your impactfulness. NB We know that some people can’t stand the thought of seeing themselves on camera: no one is forced into it, but we nearly always find that people are ready for this after they have settled into the course day.
Input from tutors in informative, short chunks – no boring lectures!
Group discussion
Groupwork
About Us
From 1991 to 2001 I spent a long time training in counselling, co-counselling and psychotherapy, going to all sorts of groups and courses, getting my own therapy, and working as a therapist in both the NHS and in charities.
Since 2001 I have been in private practice as a counsellor and psychotherapist, seeing individuals who come to see me for all sorts of reasons: it’s an infinitely interesting and fruitful job, the kind that if I won the lottery, I’d still want to do it.
In 2011, I set up Confidence Tracks to embrace the courses in confidence-building and co-counselling that I have now been running for several years.
Here’s the formal bit about me:
Richard Mills
BA, PGDIM, BSc, LGSMD, BACP Senior Accredited Counsellor/Psychotherapist
At some point I will write some more here about what all the above really means – it’s not just a bunch of letters, after all. For the moment, if you want to check me out a bit more, have a look at my therapy website, where I get a bit more personal:
Sometimes I deliver my courses with the help of assistant trainers. With great pleasure, I introduce to you:Joanna has been is a professional Health Trainer, a qualified yoga instructor, and is experienced in confidence and assertiveness training, co-counselling training, The Work of Byron Katie and other interpersonal group work. She also works as a freelance interpreter in health, legal and statutory settings. She brings her own unique qualities to the course experience and helps me avoid thinking the I am the sole purveyor of ‘The Truth’.
Understand the importance of effective communication within the workplace and recognise the triggers for certain behaviours in themselves and others. Identify the skills and behaviours displayed by effective communicators and the range of behaviours from submissive through to aggressive.
This course is for those who would like to develop their confidence and assertiveness in the workplace. It explores different contexts and offers practical tools to develop individuals to communicate and deal with a range of situations more effectively.
At some time or other most of us give in to people in authority or to those who are dominant or difficult. It stops us achieving our own goals and can leave us feeling inadequate, stressed and angry.
MRT Group is an independent consulting, development and training company, offering a wide range of training, development, coaching and facilitation.
This course is suitable for anybody who finds it difficult to express what they feel or what they want in a suitable way. This can be useful in work situations, relationships, making complaints asking for what you want, hearing what others want.
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