Assertiveness Skills

This covers the core skills required to effectively manage difficult people and conflict situations whilst retaining respect and good relationships. This course is ideal for anyone who works with clients, suppliers or other team members where problems, issues and environments create tension and pre...

We explore different styles of communication and what we mean by assertive communication. We recognise the bill of assertive rights, explore ways of saying No and how to communicate our needs effectively. We develop an action plan using the tips and tools we have learnt over the course.

Being assertive at work is an art worth cultivating. Assertive people make better leaders and better team members. Knowing how to respond to typical work challenges assertively can make your working life easier and help you be more productive and happier at work.

The course aims to enhance participants’ skills in assertive behaviour and more effective communication. This one day workshop provides a firm foundation for people to focus on the nature of assertiveness and the potential personal development resulting from developing their skills in this area.

This highly interactive course will help delegates improve their confidence and assertiveness and present themselves more confidently at work. Delegates will identify and learn how to make small but significant changes, which together can lead to sustained benefits in their life.