In our experience this is often a very misunderstood behaviour and is often confused with aggression. We are not born assertive and the behaviour does not come naturally to most people.
DurationAssertiveness Skills Training
In our experience this is often a very misunderstood behaviour and is often confused with aggression. We are not born assertive and the behaviour does not come naturally to most people.
However, the behaviour can be learned and by practice can become a very beneficial skill to use in many situations. Both passive and aggressive individuals will benefit from learning to be assertive and the positive impact it can have on individuals.
Delegates will learn how to practice assertive behaviour and a whole range of assertive techniques to help them gain more self-respect, respect from others and become more effective at both in and out of work
Content may include:
What is assertiveness and why is it difficult?
The problems of aggressive and passive behaviours
The steps to assertiveness
Assertive communication
Assertive body language
Calming down angry people
Positive inner dialogues
Making yourself heard
How to say “no”
About
Julie Biddle Associates has been established since 2004 and trains throughout the UK. Prior to this Julie worked and managed teams in manufacturing, media and the service sector so has a good understanding of man management , customers and work challenges! Sales training is one of her passions!
Clients are from a wide range of industries including, manufacturing, IT, recruitment, logistics, print, service and the public sector.
We are passionate about people development and pride ourselves on delivering practical, common-sense solutions that can easily be applied back in the work environment.
Our approach is very flexible so if it’s a quick sales refresher or an in depth development programme we can provide the right solution. We offer sales training for beginners up to the more experienced sales people.
Ongoing support is key and in order to get the best return from your investment we believe in staying with you after the event and providing motivation, guidance and back up.
We can also carry out Mystery Shopper exercises so you can assess your customer experience before we put the programme toget
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