Empower yourself to navigate workplace dynamics effectively through this workshop. By the end of this engaging session, participants will acquire an in-depth understanding of assertive, submissive, and aggressive behaviors.
DurationCourse Introduction
Empower yourself to navigate workplace dynamics effectively through this workshop. By the end of this engaging session, participants will acquire an in-depth understanding of assertive, submissive, and aggressive behaviors.
They’ll discern their own behavioral profile, recognise the impact of non-verbal cues, pinpoint areas for assertiveness improvement in their professional lives, adopt and practice assertive techniques, and develop a strategic approach to handle challenging interactions, particularly with aggressive individuals.
The webinar will be highly interactive with delegate participation and engagement throughout.
The webinar is delivered by a Certified Online Learning Facilitator.
Who Should Attend
Ideal for professionals seeking to bolster their assertiveness, cultivate a confident and credible presence, and fortify effective workplace relationships. Suited for individuals who rely on influence rather than positional authority to achieve their objectives.
Course Objectives
By the end of the course, participants will be able to:
Distinguish features of assertive, submissive, and aggressive behaviors
Identifying personal behavioral preferences
Decode non-verbal communication and its Influence
Recognise opportunities for enhancing assertiveness in the workplace
Implement techniques for assertive behavior
Craft strategies to manage difficult and aggressive individuals
Course Content
Understanding the Essence of Assertiveness: Clarifying Misconceptions
Mastery of Assertive Skills and the Benefits of Assertive Techniques
Cultivating Positive Thinking and Heightened Self-Awareness
Managing and Shaping Internal Dialogue for Personal Growth
Strategies for Building Confidence and Elevating Self-Esteem
Conclusion
Equip yourself with indispensable tools to navigate the complexities of workplace interactions confidently. This course provides a transformative learning experience that empowers individuals to master assertiveness for professional success and harmonious collaboration.
London Market Training
London Market Training Ltd have extensive knowledge of the insurance industry and we design and deliver business skills, technical insurance and governance/compliance courses for the insurance industry and wider market.
Our clients include Insurance Brokers, Syndicates/Managing Agents, Solicitors/Lawyers, P&I Clubs and Mutuals, Insurance Run-Off Companies and Associations, Surveyors, Insurance Service Companies, Banks and other financial service businesses.
We also design and deliver business and soft skills training courses to non-financial service organisations including not-for-profit associations and charities.
Our clients train their staff because they wish to make a positive impact on their people and their business. Our financial service clients use London Market Training Ltd because we are part of the insurance market and have a clear understanding of the way in which it operates.
Our ability to deliver courses that really make a difference also appeals to our non-financial service clients.
Our Team
Paul Crayk
Director
Paul has over thirty years of experience working in the insurance industry. Paul founded London Market Training in March 2012. He is responsible for the running of the business.
His extensive knowledge of the insurance industry (which includes operational level expertise in the running of an insurance service provider) enables him to design and oversee the delivery of all of our courses.
Paul prides himself on his long standing client and trainer relationships which is built on trust, loyalty and great communication with our Clients
Lucy Crayk
Director
After spending 10 years in the Voluntary Sector and a further 8 years within UPS as an HR Specialist, Lucy joined London Market Training in 2022 to deal with the accounting side of the business. She is responsible for payroll, managing customer accounts, processing invoices, payments and resolving customer accounts enquiries.
Phoebe (nee Crayk) Schlumberger
Digital, Design And Learning Coordinator
Having graduated from University in Product Design Phoebe started helping out at London Market Training 10 years ago and found she quite liked it.
Phoebe is responsible for delivering day to day support to the Team, communicating with delegates, liaising with our trainers and clients regarding the organisation of our training solutions to ensure that we deliver an exceptional service
Phoebe has brought her Product and Interactive Learning Design skills to London Market Training and is our core design Team lead. She creates interactive workbooks, interactive online courses and much mor
know yourself better and take charge of your own life in a creative and empowered way.
Assertiveness is both an emotion and a communication style. As an emotion, it means having the right level of self-confidence. As a communication style, assertiveness means using the right words, voice tones and body language.
Understand the various behaviour types and the effects they have on others
Assertiveness does not come naturally to all because we have all learned passive behaviours to stave off confrontational situations.
Assertiveness is an essential workplace skill. It allows ideas and points of view to be presented clearly and with confidence. Those who are more naturally assertive often decide the direction of projects. This, however, can come at the expense of all options being explored.
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