Assertiveness Skills

This course aims to develop learner confidence and assertiveness by providing them with key communication skills that will improve their own assertive behaviour, as well as identify and utilise the tools required to solve problems in a non-aggressive or confrontational way.

During the session, learners will have the opportunity to practice assertiveness techniques in a controlled and supportive environment, as well as learn from their own and other people’s experiences.

Learners will also explore the psychological theory behind assertiveness, to build their understanding of the barriers to assertiveness, confidence and self-esteem so that they can work towards overcoming them.

Course Content

• What holds us back from being assertive

• The principles of assertiveness

• Recognising passive, aggressive, indirect and assertive styles

• How to behave assertively

• Reducing tension

• Saying ‘no’

• Disagreeing positively

• Praise and criticism

• Clear communication

• Improving self esteem

• Body language and personal presentation

• Making requests

• Dealing with overload

• The essence of assertiveness

• Knowing your rights

• How to prepare

• Making your choices