This course aims to develop learner confidence and assertiveness by providing them with key communication skills that will improve their own assertive behaviour, as well as identify and utilise the tools required to solve problems in a non-aggressive or confrontational way.
DurationThis course aims to develop learner confidence and assertiveness by providing them with key communication skills that will improve their own assertive behaviour, as well as identify and utilise the tools required to solve problems in a non-aggressive or confrontational way.
During the session, learners will have the opportunity to practice assertiveness techniques in a controlled and supportive environment, as well as learn from their own and other people’s experiences.
Learners will also explore the psychological theory behind assertiveness, to build their understanding of the barriers to assertiveness, confidence and self-esteem so that they can work towards overcoming them.
Course Content
What holds us back from being assertive
The principles of assertiveness
Recognising passive, aggressive, indirect and assertive styles
How to behave assertively
Reducing tension
Saying ‘no’
Disagreeing positively
Praise and criticism
Clear communication
Improving self esteem
Body language and personal presentation
Making requests
Dealing with overload
The essence of assertiveness
Knowing your rights
How to prepare
Making your choices
Unique Training Solutions
Provide expert training and qualifications to the Health Housing and Social Care sectors. We are leaders in our field and since 2016 a recognised Highly Endorsed, Centre of Excellence, Skills for Care provider. We deliver with an outstanding level of occupational competence and are highly qualified, sector specific in the fields we practice.
Unique Talent Strategy
Build brilliant workforce infrastructures. For many years we have been advising on the importance of great people in an organisation, so now we have built a suite of services to support this.
We have the experience and insight into the sectors, the expertise to design and execute the right plans and the passion and empathy to want the sector to move forward.
Assertiveness & Confidance: 3 hours Gain skills & confidence to gain respect as effective managers, using appropriate words, voice and body language, create powerful & positive first impressions, maintain a confident approach under challenging circumstances, practice assertive techniques, engagi...
You will learn about four classic behaviour types that we come across every day, and what they look like. Knowing about these is enormously empowering because it helps to give you a sense of assertiveness being a choice, rather than a gift that you have if you are lucky.
This course will help you to gain tools and techniques to boost your confidence and build your self-esteem. You will gain practical help to deal with situations assertively and not aggressively at work and how to be more confident.
Our facilitators are highly experienced at developing people’s communication skills at all levels in the workplace across a range of organisations including healthcare and the private and public sectors.
We have designed this 1 day Assertiveness Training Masterclass to provide you with the necessary toolkit of skills that will allow you take charge of your work and personal life, enabling you to act with both firmness and fairness in the appropriate situations.
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