Build confidence, communicate better and achieve your goals. Learn how to be more assertive, with our assertiveness skills training course, for improving communication in the workplace.
DurationAssertiveness Skills Course
Build confidence, communicate better and achieve your goals.
Learn how to be more assertive, with our assertiveness skills training course, for improving communication in the workplace.
Course Aim
Assertiveness training provides individuals with the skills and knowledge to enable them to communicate more confidently and effectively, using assertive behaviour techniques.
The course offers participants the opportunity to work on their own personal and work situations, where they want to be more assertive.
As a result, participants leave our assertiveness skills training equipped with some effective, practised strategies for achieving a more successful outcome.
Course Overview
Introducing the Assertiveness Skills Toolkit
Facilitator presentation and participant personal introductions
Understanding what makes people assertive and their benefits
Types of behaviours
Benefits, advantages and disadvantages of each type of behaviour
Internal beliefs and their impact
Rights and responsibilities
Expressing your desired outcome
Rotating flipchart group work, facilitated group review, individual questionnaire, pairs exercise and group discussion
Using assertive communication
Words and phrases to avoid
Positive phrasing
Importance and impact of positive body language and voice tone
Updating the Assertiveness Skills Toolkit
Practice writing assertive response on personal scenario
Demonstration and presentation, individual and pairs exercise and practice, facilitated group review
Further techniques for developing assertiveness
Fogging and broken record technique
Ways of saying ‘no’
Giving feedback
Presentation, Metaplanning and small group exercise, facilitated group review
Responding to other behavioural styles
Appreciating the impact of the different styles of behaviour on each other
Strategies for responding to different behaviour styles
Resolving conflict in a constructive way
Facilitator presentation, small group exercise, facilitated group review
Action planning and reflection
Review of learning and action planning, course feedback
Individual reflection and action planning exercise, facilitated group review
The training will be supported with:
Optional participant pre-course reading to prepare for the assertiveness skill training
A participant journal with tips, assertiveness techniques and space for personal notes. For a sustainable solution, we offer editable journals for online use
Participant and Manager Coaching Guide
Founded by Kim Larkins in 2005, KSL Training offer high quality in-house training courses to companies in the UK and Europe. Training can be customised and run face-to-face or virtually, via Zoom or MS Teams.
KSL also provide a range of other services, including fast turnaround psychometric testing for candidate selection.
We are proud to be UK Trading Standards approved and listed on the “Buy with Confidence” website. You can also find some genuine testimonials from our clients on Google and FreeIndex.
Why Choose KSL Training
With so many UK training companies to choose from, all vying for your business, here are just a few compelling reasons why we feel KSL Training should become your training provider of choice:
Quality training with competitive pricing – helping you achieve results within your budget.
An experienced local trainer to you – we have full UK coverage with 30+ training consultants, reducing costs and environmental impact.
Financially stable – we have a consistently high credit score and sales revenues are increasing year-on-year.
Excellent reputation – with a 4.8 out of 5 rating from Google reviews.
Top rated training service provider on the FreeIndex business directory – see KSL Training reviews. We’re also Trading Standards Approved and listed on the ‘Buy With Confidence’ website.
Proven expertise – helping you achieve a perfect solution in the format, style and time you need.
Consultative approach – we take time to understand your business and real needs.
Training partnership – always with the long term in mind, seeking to add value to our clients.
Broad range of services – for employees and managers at all levels:
Empower yourself to navigate workplace dynamics effectively through this workshop. By the end of this engaging session, participants will acquire an in-depth understanding of assertive, submissive, and aggressive behaviors.
In our experience this is often a very misunderstood behaviour and is often confused with aggression. We are not born assertive and the behaviour does not come naturally to most people.
A series of activities relating to what assertiveness means and, perhaps more importantly, what it means to the participants.
Identify situations where you will likely need to communicate assertively
Identify the difference between assertive, aggressive and passive communication and determine their own preference
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