Assertiveness Skills + Mindset

by Confidence Tracks Claim Listing

You will learn about four classic behaviour types that we come across every day, and what they look like. Knowing about these is enormously empowering because it helps to give you a sense of assertiveness being a choice, rather than a gift that you have if you are lucky.

£129

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img Duration

1 Day

Course Details

Assertiveness Skills + Mindset

You will learn about…

Body language
How to give off confident vibes: i.e. how to sit, stand or walk so people take you seriously, and so that you feel good about yourself.
Voice
Learn to use pauses, pace and power so that people pay attention.
Requests
How to put requests to people in a way that’s neither rude nor apologetic.
How to handle requests that you are not keen on.
Criticism
How to react to criticism creatively, without getting rattled.
How to let people know that you are not happy about what they are doing, without damaging the relationship. i.e. how to communicate a dissatisfaction productively.
Compliments
How to give and receive compliments in spite of fears of embarrassment.
Negotiation
How to negotiate.
The Drama Triangle
You will learn about three corners of an unproductive triangle, and how to get off it.
The Assertiveness Matrix
You will learn about four classic behaviour types that we come across every day, and what they look like. Knowing about these is enormously empowering because it helps to give you a sense of assertiveness being a choice, rather than a gift that you have if you are lucky.
How to stop embarrassment or shyness from making you shrink
How to tame your inner Rottweiler without killing it
And more!…Sign up for a place to find out.

Are you a manager?

Our course will help you to:

  • Stand up to pressure from your own boss.

  • Stand up to pressure from your staff members.

  • Keep your cool when you communicate tricky stuff to staff.

Course method

This course is about doing things, and not just sitting listening to the trainers talking to you. So there will be:

  • Experiential exercises: interacting with other course members (which is usually fun!)

  • Use of video to improve your impactfulness. NB We know that some people can’t stand the thought of seeing themselves on camera: no one is forced into it, but we nearly always find that people are ready for this after they have settled into the course day.

  • Input from tutors in informative, short chunks – no boring lectures!

  • Group discussion

  • Groupwork

  • Leeds Branch

    637 Roundhay Road, Leeds

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