The course is ideal for someone looking to improve their communication and customer service skills as well as increasing their chances of employment in this area. Learners are eligible if they are aged 19+ and living in bradford, liverpool city region or kirklees. This course is open to people who a
DurationThe course is ideal for someone looking to improve their communication and customer service skills as well as increasing their chances of employment in this area. Learners are eligible if they are aged 19+ and living in bradford, liverpool city region or kirklees. This course is open to people who aspire to work in customer service.
About the course
What you’ll learn
You will gain and develop customer service and personal skills.
Topics covered will include:
About Us
We are Realise
We deliver bite-sized training sessions to tackle the problems of the modern workplace (including wellbeing, productivity and innovation). With a keen focus on sharing practical tools and techniques employees can apply to their day-to-day work, our training makes a real difference.
A Better Way to Work
We spend a third of our lives at work. Knowing that, it is important we feel rewarded and energised by what we do. Yet, survey after survey suggests that half (or more) of all employees feel disengaged in their work. This is a huge loss of human and business potential that needs fixing.
At Realise, we will show you how to work better. With us, you can say goodbye to the outdated and ineffective modes of working we are all reliant on and find a better way to do things.
We’ll provide the techniques and tools needed to navigate packed schedules, get better work done, handle complex relationships and more.
We can’t spend a third of our lives not getting the most from what we do. There’s a better way to work and we will show you how.
Customer satisfaction is critically important to business success. This course focuses on the core skills and behaviours that people need, to provide the best possible customer service, giving delegates a better understanding of these skills and how to apply techniques for dealing with customer com...
This highly interactive course will give delegates the knowledge, understanding and confidence to deliver an outstanding service experience, while at the same time be ambassadors of service, with the skill to coach team members back in the workplace.
The Customer Service Skills Training course is designed for individuals to learn what it means to provide excellent customer service. Outstanding customer service is integral to the success of any organsiation.
This training course is for customer services personnel, receptionists, telephonists, administrators and anyone who deals with the public, either face-to-face or on the phone.
Dealing with customers in the right way can really boost your business. Dealing with them in the wrong way can be very harmful and cause unnecessary extra work dealing with complaints.
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