The course is ideal for someone looking to improve their communication and customer service skills as well as increasing their chances of employment in this area. Learners are eligible if they are aged 19+ and living in bradford, liverpool city region or kirklees. This course is open to people who a
DurationThe course is ideal for someone looking to improve their communication and customer service skills as well as increasing their chances of employment in this area. Learners are eligible if they are aged 19+ and living in bradford, liverpool city region or kirklees. This course is open to people who aspire to work in customer service.
About the course
What you’ll learn
You will gain and develop customer service and personal skills.
Topics covered will include:
About Us
We are Realise
We deliver bite-sized training sessions to tackle the problems of the modern workplace (including wellbeing, productivity and innovation). With a keen focus on sharing practical tools and techniques employees can apply to their day-to-day work, our training makes a real difference.
A Better Way to Work
We spend a third of our lives at work. Knowing that, it is important we feel rewarded and energised by what we do. Yet, survey after survey suggests that half (or more) of all employees feel disengaged in their work. This is a huge loss of human and business potential that needs fixing.
At Realise, we will show you how to work better. With us, you can say goodbye to the outdated and ineffective modes of working we are all reliant on and find a better way to do things.
We’ll provide the techniques and tools needed to navigate packed schedules, get better work done, handle complex relationships and more.
We can’t spend a third of our lives not getting the most from what we do. There’s a better way to work and we will show you how.
This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical to see which of the 'hate factors' their organisation maybe guilty of.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation, which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include d...
Apprentices will learn how to positively influence the customer experience and their level of satisfaction. They must show excellent customer service skills and behaviours as well as product and/or service knowledge.
Whether you are starting your professional career or looking to upskill our variety of courses covers all levels. We offer MOT Courses, Light Vehicle Maintenance & Repair, Hybrid & Electric Vehicle and many more.
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
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