Many of us either have or will encounter aggressive or confronting behaviour at work. Control your reaction to these incidents by responding with the appropriate communication skills that you'll learn during this thorough one day workshop.
DurationMany of us either have or will encounter aggressive or confronting behaviour at work. Control your reaction to these incidents by responding with the appropriate communication skills that you'll learn during this thorough one day workshop.
CIT Solutions provide innovative training programs that empower learners to unleash their potential and to adapt to our quickly changing world, helping over 5,000 learners annually to achieve government related qualifications and targeted skills development.
You can trust our work. CIT Solutions is a wholly owned subsidiary of CIT – one of the longest standing Technical and Further Education (TAFE) institutions in Australia, with a proud 93-year history. Combining this history and reliability with our agility and commercial responsiveness, we create an offering that is stable, sustainable, and substantial in its scope, whilst also innovative and client focused.
We bring our experience, our people and our resources in giving your staff work-ready skills for measurable impact.
This qualification reflects the role of individuals establishing or operating a business providing self-employment, as well as those establishing a new venture as part of a larger organisation.
This qualification is suited to those working as administrators and project officers. In this role, individuals use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide le...
This is a qualification for security risk consultants who provide specialist advice on strategies to mitigate risk to people, property and assets including crowded places, as defined by Australia’s Strategy for Protecting Crowded Places from Terrorism (2017). Security risk consultants operating a...
This course introduces you to business processes, tools and technology, and is packed with practical real-life activities.
The Institute of Management offers a comprehensive range of leadership and management courses that assists both businesses and individuals to genuinely connect goals and drive success in fast moving professional environments.
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