Many of us either have or will encounter aggressive or confronting behaviour at work. Control your reaction to these incidents by responding with the appropriate communication skills that you'll learn during this thorough one day workshop.
DurationMany of us either have or will encounter aggressive or confronting behaviour at work. Control your reaction to these incidents by responding with the appropriate communication skills that you'll learn during this thorough one day workshop.
CIT Solutions provide innovative training programs that empower learners to unleash their potential and to adapt to our quickly changing world, helping over 5,000 learners annually to achieve government related qualifications and targeted skills development.
You can trust our work. CIT Solutions is a wholly owned subsidiary of CIT – one of the longest standing Technical and Further Education (TAFE) institutions in Australia, with a proud 93-year history. Combining this history and reliability with our agility and commercial responsiveness, we create an offering that is stable, sustainable, and substantial in its scope, whilst also innovative and client focused.
We bring our experience, our people and our resources in giving your staff work-ready skills for measurable impact.
If you are charged with finding, hiring and retaining the best people for your business, this two-day course will be invaluable. Learn the skills and techniques to conduct job analysis, implement candidate attraction strategies, assess candidates and make informed selection choices.
In the ever-changing and unpredictable corporate, economic and social environments, success in business is built on responding quickly and confidently to situational shifts and unforeseen circumstances.
The AIBI Certificate III in Business has been designed after extensive consultation with local businesses, in the fields of financial planning, accounting and the club industry.
The Customer Service course is focused on the customer service and selling skills/techniques commonly used in the Retail/Hospitality and Tourism sector.
This qualification is reflecting the role of individuals in a variety of Business Service job roles.
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