Become a world-class communicator via active listening and consultative influencing skills.
DurationIt was not that long ago that that Customer Service was just another element within the Marketing Mix. Some customers were happy, some were not and in the Grand Scheme of things, it didn’t matter too much. Those days are gone forever.
The internet, via peer-review sites and Social Media, has raised the bar enormously. Customers now have a huge choice and are able to use tools to quickly compare one offering versus another. In short, the customer expects, no demands perfect service. The entire game has now become all about the customer experience. That is the focus of this workshop.
Course Objectives
This ICL workshop will show you how to;
We are a passionate group of people who assist organizations achieve their aspirations by working with them to train their people for success. Our staff is equipped with years’ of experience designing and delivering training courses and tailor made programmes.
ICL’s public courses, in-house and customized training options make it easy to bring about real change, with real results. Institute of Corporate Learning (ICL) can help with all your training needs no matter where in Africa you are based.
Customer Service Excellence course is offered by JHJ Training. Our training approach focuses on a specific framework that ensures success, relevancy and implementation.
This programme is intended for people working in call centre environment and is intended in improving competence in handling in-bound calls and providing information in a call centre environment
Training employees to adopt a service excellence approach is to equip them to deal with day-to-day challenges and stay on the fore-front in an ever-increasing competitive environment.
This practical and enjoyable program will equip staff with the knowledge, awareness and practical skills needed to communicate professionally and enthusiastically towards customers.
Skills Excel Training Institute provides call centre training, the course you’ve been looking for all this time. We will help you to learn about the duties of a call centre agent.
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