Institute of Corporate Learning

The fundamental principles of contact center management that equip call center management professionals to build exceptional operations and careers. Advance the success of your call center and achieve your professional career goals with a solid foundation in planning and managing an exceptional ...

This course provides participants with the opportunity to identify how a crisis can impact an organization and what should be done to mitigate its effects. The course focuses on how to prepare the communication function to respond rapidly and effectively in the event of a crisis in order to be able

The lessons help viewers evaluate their own email communications, ensuring that the recipients won't misinterpret them in any way. 

This course introduces a range of strategic models through a number of cases, which become the focus of debate to enable peers to share their real-life experiences and challenges in these areas.

This program provides a comprehensive coverage of budget preparation, payroll calculation process, applicable control methods and pre-checks for ensuring reliable and accurate data creation.