You'll discover ways to build successful stakeholder engagements, close sales, retain business and increase referrals through the effective servicing and management of one-on-one relationships with clients.
DurationDeveloping healthy relationships with clients and stakeholders is fundamental to running a successful sales strategy within an organisation. This course covers several aspects of client relationships from first contact through to maintaining and improving those relationships over the longer term.
You'll discover ways to build successful stakeholder engagements, close sales, retain business and increase referrals through the effective servicing and management of one-on-one relationships with clients.
The interpersonal aspects of developing mutually beneficial relationships are covered with reference to relationship management models designed to maximise Return on Relationship (ROR).
You will explore ways to be proactive in your relationships by engaging in authentic interactions that are seen as valuable to the client. This will involve interpersonal skills as well as gaining a deeper understanding of the needs of clients. These genuine, high integrity relationships provide the maximum potential to generate sales from clients or positive interactions with key stakeholders.
Account managers, client relationship/liaison managers, sales executives/representatives and technical people who support the sales process in a client-facing role.
If you wish to learn English at the University of Sydney, consider enrolling in an English course with CET. CET contributes to the University of Sydney's efforts to support international students through the provision of preparatory English language courses.
Our English teachers are highly qualified above and beyond the stringent standards of the Tertiary Education Quality and Standards Agency (TEQSA). CET is a fully accredited English school.
We are CX Training and we take pride in offering superior customer relationship management training to all businesses that need to add relevant skills and tools to manage difficult situations, deal with customers and ensure interactions are positive and more efficient.
In this session participants will acquire the skills to understand Customer Relationship Management and explore the components that contribute to a successful CRM strategy.
This course demonstrate through interactive discussion and hands-on practice the fundamentals and applications of Customer Relationship Management.
You will develop the skills to enable you to design a business plan and a budget. You will be able to define different types of business plans and key points in effective budgeting, explore the feasibility of new initiatives and identify internal and external factors relevant to preparing a busines...
Customer Relationship Management is being widely used to organise and synchronise business processes for better marketing and customer services.
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