Building Client Relationships

Developing healthy relationships with clients and stakeholders is fundamental to running a successful sales strategy within an organisation. This course covers several aspects of client relationships from first contact through to maintaining and improving those relationships over the longer term.

Overview

You'll discover ways to build successful stakeholder engagements, close sales, retain business and increase referrals through the effective servicing and management of one-on-one relationships with clients.

The interpersonal aspects of developing mutually beneficial relationships are covered with reference to relationship management models designed to maximise Return on Relationship (ROR).

You will explore ways to be proactive in your relationships by engaging in authentic interactions that are seen as valuable to the client. This will involve interpersonal skills as well as gaining a deeper understanding of the needs of clients. These genuine, high integrity relationships provide the maximum potential to generate sales from clients or positive interactions with key stakeholders.

Who will benefit

Account managers, client relationship/liaison managers, sales executives/representatives and technical people who support the sales process in a client-facing role.