Difficult workplace conversations are inevitable and this course is for those who would like to develop their confidence in these situations. It explores the nature of ‘difficult conversations’ and provides practical tools and tips for managing these.
Difficult workplace conversations are inevitable and this course is for those who would like to develop their confidence in these situations. It explores the nature of difficult conversations’ and provides practical tools and tips for managing these.
Founded in 2011, Portal is a dynamic and innovative bilingual training provider, supporting organisations to develop the leadership and management capacity of their workforce.
Delivering ILM diplomas in Leadership and Management at levels 3, 4, 5 and 7, we are experienced in supporting the professional development of a wide range of roles.
From new managers through to experienced senior leaders. With over 500 individuals currently accessing fully-funded Higher Apprenticeship programmes.
Portal can provide cost-free, work-based learning opportunities to those wishing to further develop their management and leadership skills and assist in their quest for career development.
The Level 3 Award in the Delivery of Conflict Management Training has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training.
It can be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations arising and feel more confident in being able to deal with situations if they arise.
This course focuses on verbal and non-verbal strategies and is suitable for all staff at any level of the organisation facing difficult or abusive people and situations. The core elements of this course are part of every conflict management course that ITC Consultancy offer.
We understand that patients are at the core of your pharmacy or practice, and how important it is to maintain a positive relationship to ensure long-term business growth and practice reputation.
Conflict can have an adverse impact on our relationships and the world around us at both a micro and macro level, but does it have its place? Conflict can open our eyes to new ways of thinking, deepen relationships, promote organisational vitality and help us verbalize our needs.
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