Business Administration Services (NQF 3)

This qualification is for individuals who are, or wish to be involved in an administration function in any organization or business in any sector or field and in non-commercial organisations such as clubs and charitable organisations.

It contains all the competencies, skills and values required by learners who wish to access the National Certificate in Business Administration Services at NQF Level 3.

The core component contains competencies in Information Handling, Communications, Enterprise/Customer Service, Technology, Organisation Skills, Self-development, Teamwork and Business Policies and Procedures.

The elective component allows the learner to gain specialist knowledge, skills and insight in the areas of Reception, Executive Administration, Financial Services and Banking, Legal Administration and Human Resources.

Learners working towards this qualification will find that the acquisition of competence in the unit standards, which make up the qualification, will add value to their work performance. This qualification is intended to enhance the provision of service within the field of Administration within all sectors. 

Through building day-to-day administration skills, as well as general operational competencies, the qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the Administration field.