Business Process Improvement (BPI)

In Business Process Improvement (BPI) training course, you will learn to employ a step-by-step BPI framework to guide effective process improvement activities in an organization. Throughout the course, you will also learn to apply core principles of BPI to your own business processes.

Course Agenda:

• Defining BPI
• Business process improvement vs. re-engineering
• Driving innovation with BPI
• Benchmarking your personal BPI skills
• Uncovering BPI challenges
• The evolution of process improvement
• Defining a business process with the Business Process Improvement Framework (BPIF)
• Analyzing the organizational mission and vision
• Pinpointing influences on the business
• MOST
• Five forces
• PESTLE
• SWOT
• Developing a communication plan
• Identifying key stakeholder's needs
• Defining the phases of communication
• Creating a Process Inventory
• Defining different documentation methods
• Determining Business Rules
• Applying process prioritization techniques
• Enhancing your modeling skills
• Evaluating modeling techniques and key principles
• Modeling a cross-functional activity diagram
• Designing appropriate measurements
• Linking business drivers to measurements
• Identifying Key Performance Indicators (KPIs)
• Relating process measures to business drivers
• Analyzing process performance
• Recognizing the causes of poor process performance
• Time
• Cost
• Quality
• Satisfaction
• Leveraging problem analysis criteria
• People
• Technology
• Business rules
• Materials
• Investigating root cause using problem mapping tools
• Relating root cause analysis to a business process
• Designing appropriate success criteria
• Optimizing vs. enhancing your business process
• Focusing on customer needs
• Determining value and uniqueness
• Dissecting the "To-Be" process
• Assessing process performance
• Deriving KPIs from business drivers
• Developing a KPI dashboard
• Creating an assessment plan for your own process
• Maximizing stakeholder buy-in
• Targeting key stakeholders
• Identifying stakeholder communication styles
• Differentiating approach based on project phase
• Driving change in organizations
• Determining barriers to change
• Identifying positive and negative forces for change
• Developing and applying a force field analysis approach
• Facilitating acceptance in your organization
• Determining organizational necessities
• Communicating the innovation effectively
• Preparing the implementation plan
• Implementing continuous improvement
• Recognizing the history of continuous improvement
• Shadow pyramid
• Six Sigma
• and more