Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard.
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard.
Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical three-day workshop.
What’s Included:
Topics Covered:
What You Will Learn
Learning Edge is an organisation committed to providing impactful training solutions to all our clients. We are the best training provider because we understand that every company struggles with their own set of challenges, pain points and dilemmas.
By putting our clients interest at heart, we design every program exclusively. A tailored program that is unique to tackle their every need and provide them with real solutions.
Attitude decides everything of a person. Attitude in workplace determines the ability and performance of an employee. It decides career success of a person. Career Success at workplace determine the future of an employee in the company.
Our trainings are customize to the needs of our clients in the various industries we serve. We offer the best customer experience and customer service training in malaysia tailored to your specific needs and expectations.
On 29 september 2018, sarawak energy berhad (seb) officially launched the customer service certification programme across 3 regions namely, western region (wr), central region (cr) and northern region (nr). This program was awarded to mrs management sdn bhd [mrs] (in partnership with swinburne univ...
This popular Customer Experience course teaches you the increasing importance of Customer Experience Management. Quickly grasp how to track and analyze the changing nature of your digital customers, create feedback loops and fully embed the customer experience within your business.
Customer Service training is offered by JTS Trainings. JTS Trainings is one of the leading training and consultancy companies dedicated to providing quality training to boost a feeling of value in employees.
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy