Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard.
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard.
Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical three-day workshop.
What’s Included:
Topics Covered:
What You Will Learn
Learning Edge is an organisation committed to providing impactful training solutions to all our clients. We are the best training provider because we understand that every company struggles with their own set of challenges, pain points and dilemmas.
By putting our clients interest at heart, we design every program exclusively. A tailored program that is unique to tackle their every need and provide them with real solutions.
There has been no time in history when customers have had so much choice of where to get service and goods. The internet has revolutionised the market place: customers can research, purchase and review products and services from the comfort of their own home, or office.
With eager anticipation, you enrol in the program and are immediately struck by the immersive, experiential approach to learning. The trainers don't just lecture at you; they engage you in practical exercises and real-world scenarios that hone your skills and reinforce your newfound knowledge.
This popular Customer Experience course teaches you the increasing importance of Customer Experience Management. Quickly grasp how to track and analyze the changing nature of your digital customers, create feedback loops and fully embed the customer experience within your business.
This professional phone skills course from pd training teaches you on how to represent your organization in a clear, friendly yet professional way. Remember, excellent customer service is an important ingredient to the success of any organization.
Customer Service course is offered by EBS Guyana Inc.Executive Business Solutions (EBS) Guyana Inc is a Business Training and Consulting company, located in Guyana, South America.
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy