Learning Edge

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard.

As with many significant undertakings, undergoing a crm review (even simply considering its implementation) requires learners to analyze technical and complicated systems. This two days course sorts through a myriad of information and brings you the basics you need to make a decision about the need

Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. We also deal with a constant barrage of technology, people, and tasks that can contribute to that disorganization. Many people find that they flit from one task to another, trying to get everything done.

Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs.

This program will bring participants to explore the various areas of persuasion beyond just a standard prepared presentation. This course focuses on important criteria of public speaking and presentations.