CRM (An Introduction to Customer Relationship Management)

As with many significant undertakings, undergoing a crm review (even simply considering its implementation) requires learners to analyze technical and complicated systems. This two days course sorts through a myriad of information and brings you the basics you need to make a decision about the need for crm, its benefits, and how to coordinate the base requirements for a crm undertaking.

What’s Included:

• Instruction by an expert facilitator
• Small, interactive classes
• Specialized manual and course materials
• Personalized certificate of completion 

Topics Covered

• What CRM is and who it serves
• Checklist for success
• Requirement driven product selection
• Considerations in tool selection
• Strategies for customer retention
• Building the future
• Homegrown vs. application service provider
• The development team
• Evaluating and reviewing your program

What You Will Learn

• The terms and benefits of CRM on a company’s bottom line
• Analyze the different components of a CRM plan
• Develop a checklist for readiness and success in CRM
• Describe how CRM creates value for organizations and customers
• Consider developmental roles that have the greatest impact on CRM