This course has been designed and adapted for a number of ptp's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service.
DurationThis course has been designed and adapted for a number of ptp's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service.
They are constantly encouraged to look through the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business is always seen in the best light. This customer care training course is available throughout the UK.
Course Benefits
PTP provides 100's of 1/2, 1 & 2 day courses in management training, sales training, customer care training, project management training and personal development training.
PTP has been exhibiting at the CIPD Exhibition for over 10 years and the latest was a tremendous success. A record for enquiries into management training and sales courses and number of visitors to our stand.
Customer service training course in swindon. This one-day customer service training course in swindon will help you to build the customer service skills to identify and meet customer needs and deliver excellent customer service, face to face, on the telephone or on line.
This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types.
We are proud to have repeatedly delivered training to top telephone banks that regularly receives awards for the best customer service provider of all major uk brands. We are able to offer call centre communication skills programmes tailored to meet specific business requirements.
Customer service is essential because every organisation needs the continued support of its customers. Whenever clients lose faith in the willingness of organisations to give good service, they find alternative suppliers. To live long and prosper, every organisation needs to master the art of custo...
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