Call Centre (Achieving Best Practice)

This course has been designed and adapted for a number of ptp's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. 

They are constantly encouraged to look through the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business is always seen in the best light. This customer care training course is available throughout the UK.

Course Benefits

• Greater confidence when taking incoming calls
• Telephone 'etiquette' when answering, holding or transferring calls
• Understand the importance of customer care in relation to incoming calls
• How to handle complaints in a positive way Agreeing best practice methods
• Agreeing best practice methods