Don’t think about pursuing contacts anymore, but pursuing people. People have hopes, fears and dreams and more to them than just telephone numbers and e-mail addresses.
DurationDon’t think about pursuing contacts anymore, but pursuing people. People have hopes, fears and dreams and more to them than just telephone numbers and e-mail addresses.
This training will allow your call centre employees to enter their work area with confidence knowing they are equipped to answer questions and overcome objections and ultimately close the deal.
The course will address frequently asked questions such as:
The Mindspa Institute Pty (Ltd) was established in 2008 and specializes in skills development. We are accredited with The Services Seta and have offices in Gauteng and Cape Town and operate internationally.
We have had the privilege of forming partnerships with major blue-chip companies as well as government institutions and have rolled-out training and workshops across Africa. We have numerous client references available to ensure that you can make an informed decision and can trust us to partner with you in growing your team.
The greatest gap in the world is between “knowing” and “doing” so all our training workshops and interventions focus on bridging that gap through interacting with the business, its management and employees, enabling them to take the lessons and practically implement the changes in their work and personal lives.
While Management Training remains a key focus, we offer a wide variety of training courses and workshops, continuously updated to remain relevant, across public and in-house platforms.
Call Centre course is offered by Rich Skills Training Center. Rich Skills Training Centre concentrates on providing high quality Education, Training and Skills Development at lower Prices to ensure affordability by the youth and young adults of all races, gender and backgrounds.
Training employees to adopt a service excellence approach is to equip them to deal with day-to-day challenges and stay on the fore-front in an ever-increasing competitive environment.
Effective mentoring and coaching skills are the drivers of any successful workplace training and development programme. In today’s workplace, these essential skills contribute to building stronger organisations that are equipped with resources to strive for work performance and enhanced job skill...
The CBP™ Customer Service Certification program is aimed for professionals who are interested to learn the basics and skills necessary in customer service. This program was developed by highly qualified, professional and passionate consultants with experience in this field.
Telephone Etiquette Skills training is offered by Opelong.Opelong has taken up the challenge to be a complete training provider and your one stop ICT solutions provider to its clients. We offer Training services, SDF Consulting, IT services, consulting in SETAs accreditation and Project management.
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