A training programme for Call Centre staff who need to improve their customer service and telephone skills.
DurationA training programme for Call Centre staff who need to improve their customer service and telephone skills.
Imsimbi Training provides a one stop shop service for all your training needs, with excellent client/account managers attending to your every need.
Imsimbi is committed to transformation in South Africa, and we try and live these values as a company.
Imsimbi Training is a level 1 BBBEE company. We are a 51% black-owned company.
The Imsimbi staff trust owns 10% of the company. The Staff Trust is mostly made up of black female youth.
Black women ownership of Imsimbi is 8.39%.
The designated individuals in the Imsimbi ownership structure is 15.39%.
Imsimbi Training has been a Level 1 BBBEE company for the past two years, and we are confident that we will keep this level 1 BBBEE score going forward.
Imsimbi spends between 20-30% of its profits per annum on socio-economic development for poor black communities. Imsimbi spends over R1 million per annum on bursaries for unemployed black youth.
This course is a combination of the best we have to offer in Customer Service and Call Centre skills. We have combined our Customer Centric Employee Course and our Telephone Skills for Call Centres to give a powerful vitamin boost of essential knowledge and skills for anyone working in a high-stres...
Telephone Etiquette course is offered by The ICHAF Training Institute. With more than a decade of experience in the field of corporate learning and development we at ICHAF understand the needs, demands and desired outcomes that are synonymous with large corporates.
Call Centre short course is offered by Rand Training College. We strive to provide our students with a dynamic and motivating academic input and personal attention.
Every positive interaction you have with a customer helps build a strong relationship between your business and that customer. The opposite is true if the interaction is less than positive.
At the end of this workshop learners will have mastered the art of communicating positively and without barriers, and be able to effectively assist and support customers to their business.
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