A training programme for Call Centre staff who need to improve their customer service and telephone skills.
DurationA training programme for Call Centre staff who need to improve their customer service and telephone skills.
Imsimbi Training provides a one stop shop service for all your training needs, with excellent client/account managers attending to your every need.
Imsimbi is committed to transformation in South Africa, and we try and live these values as a company.
Imsimbi Training is a level 1 BBBEE company. We are a 51% black-owned company.
The Imsimbi staff trust owns 10% of the company. The Staff Trust is mostly made up of black female youth.
Black women ownership of Imsimbi is 8.39%.
The designated individuals in the Imsimbi ownership structure is 15.39%.
Imsimbi Training has been a Level 1 BBBEE company for the past two years, and we are confident that we will keep this level 1 BBBEE score going forward.
Imsimbi spends between 20-30% of its profits per annum on socio-economic development for poor black communities. Imsimbi spends over R1 million per annum on bursaries for unemployed black youth.
The short course in Customer Service Excellence is designed for individuals working directly with customers and their supervisors in service organisations. Its primary objective is to offer practical skill training to enhance front-line service delivery and elevate customer satisfaction.
Customer Service Excellence course is offered by Excellentia Training Solutions. Our vision is to provide unmatched world-class training and skills development solutions in insurance, risk management and finance to our valued customers in Africa and beyond.
This programme aims to upskill employees who are currently employed in a reception and cash handling role.
The aim of this course is to give you an introduction to the key terms and ideas of customer service and explain how they relate to business in the twenty-first century.
By the end of this course you will have improved your insight and understanding of telephone etiquette, from how best to make and answer a call covering aspects such as your voice, courtesy, addressing the caller, taking and leaving messages and telephone hardware, to how best to approach different
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