Callers In Crisis - Skills For Front Line Staff

Dealing with a crisis is a key skill for a director, the board and all senior managers. The impact of the pandemic has put the need for effective crisis leadership into sharp focus.  

The module will examine crisis management and operational resilience within organisations. It will cover the development of business continuity management (bcm) from its origins in disaster recovery with its foundations in post incident response, towards more holistic approaches combining strategic

This course explores sudden onset and slow onset crises caused by internal and external issues as well as methods for determining risk to use as a basis for crisis management plans. Attendees will learn about the key elements of crisis management, how to formulate a crisis management plan and how t...

The high profile aviation industry carries the risk of crisis from a range of events - an aircraft crash, severe weather disruption, staff disputes, major passenger issues, regulatory changes, political crises, sanctions, hijackings or less high profile issues.

Course is open to masters, chief mates, chief engineer officers, second engineer officers and any other personnel who are responsible for the safety of passengers in emergency situations. This course has been designed to meet the requirements of regulations v/2 of the stcw convention and code 1978 ...