Cell Phone Etiquette

In the life of a sales professional (or even other departmental personnel) getting challenging customers is inevitable. But not knowing how to manage the situation and come out of it with dignity, grace and a repaired relationship is not acceptable.

Callers have certain expectation. When caller's expectations are not met, frustrations ensues, which then escalates to outright anger depending on how well the servicing staff handles the call. It is also common occurrence at call centers acting unprofessional to put the callers on the defense.

Telephone/Con-Call Etiquette course is offered by Happy Minds. Happy Minds Training and Workshops aims at mentoring & training individuals & organizations to enable them to reach a higher level of thinking thereby giving a meaning to their existence.”

Customer Handling Skills course is offered by Ramanathans for all skill level. We are Ramanathans, pioneers in the field of training with more than five decades of experience in training people from various walks of life.

Customer Service training is offered by Indian Institute of Training and Development (IITD).Our leading edge approach of training and professional education includes workshops, professional education, executive coaching, hand-holding and customized training material created to suit the needs of the