A telephone operator is an employee who assists clients through transferring calls, answering questions, and providing information.
DurationA telephone operator is an employee who assists clients through transferring calls, answering questions, and providing information. In the case of a large volume of calls, telephone operators must operate a private branch exchange (PBX) system to enable them to manage several different calls with accuracy and efficiency.
They help customers with special billing requests and people with physical disabilities to make telephone calls. Telephone operators also perform clerical duties such as typing, sorting mail, and updating directory information.
Established in 1967, Kohinoor Technical Institute (KTI) is a pioneer in vocational training for technical courses. KTI has a vision to empower the young workforce of India by imparting skills that are Government Approved and Industry Ready. KTI does this by imparting quality technical education that is focused on employment.
KTI started with a single centre at Dadar in Mumbai, and has now grown into a national network of over 70 Centres across 6 states – Maharashtra, Gujarat, West Bengal, Madhya Pradesh, Rajasthan and Telangana - and was awarded as the Best Institute with Innovation in Skill Development at the BBC Knowledge Education Leadership Awards in 2017. KTI provides value-based empowering education that works to deliver employment and entrepreneurship to the rural India via technical vocational education.
Today, KTI trains students across multiple sectors like Automobile, Mechanical, Mobile & Smartphone repair, Electrical, Turner fitter, Computer Software, Hardware & Networking, Healthcare, Fashion Designing, Plumbing, Beautician, AC & Refrigeration and Electronics and is appointed as the Nodal Training partner in 9 constituencies by NSDC. Accredited and affiliated to the National Skill Development Corporation of India (NSDC) and Sector Skill Councils, KTI focuses on providing skilled professionals to meet the rising industry demand.
Customer Service Skills course is offered by Prime Step. To enhance professionalism among employees and represent the brand effectively in the market, ‘soft skills training’ has been identified as the key factor.
Would you like to energize employees, impress customers, improve positive word-of-mouth, and increase repeat business? This training program helps develop people, systems and processes that can create a seamless experience for your customers – whatever be your domain!
Customer Analytics training is offered by Digital Vidya for all skill level. At Digital Vidya, we have a very focused approach to training corporations. Over the last 13 years, we have been continuously working on creating mechanisms that enhance retention of the subject matter post-training.Â
Telephone Etiquette course is offered by Etiquellz. Importance of Voice Modulation, Call Handling and their Techniques.
Research shows that it costs you five times as much to win a new customer than to keep a current one. This means that you must put in every effort to keep your old customers with you. And how can you do this?
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