The Customer Service course is focused on the customer service and selling skills/techniques commonly used in the Retail/Hospitality and Tourism sector.
DurationThe Customer Service course is focused on the customer service and selling skills/techniques commonly used in the Retail/Hospitality and Tourism sector.
To give you an idea, the program is 3-4 hours and includes ice breaker activities, role playing and team building exercises where participants are provided with the following:
Overview of the ACCC and Retail/Hospitality industry
Importance of providing quality service to enhance the customer experience
Distinguishing customer needs and wants using different methods of communication
Importance of product knowledge and tools to effectively sell product or service
Responding and resolving customer complaints
iTFE’s training solutions cover a broad range of industries and qualifications including transport and logistics, health and safety, leadership and hospitality services. iTFE is part of the IntoWork Group, a national, not-for-profit organisation which actively promotes workforce participation through employment, skills training and support.
This workshop is designed specifically for those who are on the front line, those who are the main interface between the organisation and their clients or public. Those who have recently benefited include: Switchboard Operators, Secretaries, Administration Assistants, ‘Help Desk’ Operators, Rec...
The Victorian government's business website recognises that "no matter the size of your business, good customer service should be at the heart of your business model if you wish to be successful". Customer service training is now a leading form of training course for all sized businesses.
Our phone etiquette training enables participants to handle telephone call more professionally. Our phone skills training helps people to understand the needs of customers and use the phone in an effective way
This 1 day program provides customer service concepts, tools and techniques to enable you to provide outstanding customer service. With our expert trainers, learn how to leave a positive lasting impression by delivering great customer service.
This customer service training program has been designed to meet high customer service and conflict resolution expectations desired by many organisations. It aims to provide the interpersonal skills and knowledge required to deal with customers, clients, fellow workers.
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