The Customer Service course is focused on the customer service and selling skills/techniques commonly used in the Retail/Hospitality and Tourism sector.
DurationThe Customer Service course is focused on the customer service and selling skills/techniques commonly used in the Retail/Hospitality and Tourism sector.
To give you an idea, the program is 3-4 hours and includes ice breaker activities, role playing and team building exercises where participants are provided with the following:
Overview of the ACCC and Retail/Hospitality industry
Importance of providing quality service to enhance the customer experience
Distinguishing customer needs and wants using different methods of communication
Importance of product knowledge and tools to effectively sell product or service
Responding and resolving customer complaints
iTFE’s training solutions cover a broad range of industries and qualifications including transport and logistics, health and safety, leadership and hospitality services. iTFE is part of the IntoWork Group, a national, not-for-profit organisation which actively promotes workforce participation through employment, skills training and support.
Customer service starts with listening to the customer and finding out what their needs are, then working with them to achieve their goals. As service providers, you have the power to create a trusting, caring, and customer responsive environment.
This Customer Service course is designed to provide students with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits
Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.
Certificate III in Business (Customer Engagement) addresses the skills needed in customer contact roles in the growing contact and service centre industry. These include skills to deliver a rewarding customer service experience, and the ability to manage priorities and workplace challenges. You wil...
Customer service is a vital component in the running of every business. The experience your customers have with your company can have a major effect on your business.
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