The Customer Service course is focused on the customer service and selling skills/techniques commonly used in the Retail/Hospitality and Tourism sector.
DurationThe Customer Service course is focused on the customer service and selling skills/techniques commonly used in the Retail/Hospitality and Tourism sector.
To give you an idea, the program is 3-4 hours and includes ice breaker activities, role playing and team building exercises where participants are provided with the following:
Overview of the ACCC and Retail/Hospitality industry
Importance of providing quality service to enhance the customer experience
Distinguishing customer needs and wants using different methods of communication
Importance of product knowledge and tools to effectively sell product or service
Responding and resolving customer complaints
iTFE’s training solutions cover a broad range of industries and qualifications including transport and logistics, health and safety, leadership and hospitality services. iTFE is part of the IntoWork Group, a national, not-for-profit organisation which actively promotes workforce participation through employment, skills training and support.
Customer Service - Fundamentals course is offered by Gess Education. Our user-friendly GeSS LMS is purposely designed for students that are looking for a pathway to either university, upskill, reskill, or simply kick start their career.
Customer service starts with listening to the customer and finding out what their needs are, then working with them to achieve their goals. As service providers, you have the power to create a trusting, caring, and customer responsive environment.
The Certificate III in Business (Customer Engagement) introduces students to the basics of Business and Customer engagement - including practical skills in working with people and using Microsoft Office.
The KONA Group’s CSO training is a world-class training program. Our customer service training is designed to provide the foundation for your commercial success – by delivering excellence in customer experience.
Delivering quality customer service is vital to ensure both repeat business and client satisfaction. This training course is targeted to business professionals who want to make a significant contribution to their company's image and profits.
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