The Customer Service course is focused on the customer service and selling skills/techniques commonly used in the Retail/Hospitality and Tourism sector.
DurationThe Customer Service course is focused on the customer service and selling skills/techniques commonly used in the Retail/Hospitality and Tourism sector.
To give you an idea, the program is 3-4 hours and includes ice breaker activities, role playing and team building exercises where participants are provided with the following:
Overview of the ACCC and Retail/Hospitality industry
Importance of providing quality service to enhance the customer experience
Distinguishing customer needs and wants using different methods of communication
Importance of product knowledge and tools to effectively sell product or service
Responding and resolving customer complaints
iTFE’s training solutions cover a broad range of industries and qualifications including transport and logistics, health and safety, leadership and hospitality services. iTFE is part of the IntoWork Group, a national, not-for-profit organisation which actively promotes workforce participation through employment, skills training and support.
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