The Customer Service course is focused on the customer service and selling skills/techniques commonly used in the Retail/Hospitality and Tourism sector.
DurationThe Customer Service course is focused on the customer service and selling skills/techniques commonly used in the Retail/Hospitality and Tourism sector.
To give you an idea, the program is 3-4 hours and includes ice breaker activities, role playing and team building exercises where participants are provided with the following:
Overview of the ACCC and Retail/Hospitality industry
Importance of providing quality service to enhance the customer experience
Distinguishing customer needs and wants using different methods of communication
Importance of product knowledge and tools to effectively sell product or service
Responding and resolving customer complaints
iTFE’s training solutions cover a broad range of industries and qualifications including transport and logistics, health and safety, leadership and hospitality services. iTFE is part of the IntoWork Group, a national, not-for-profit organisation which actively promotes workforce participation through employment, skills training and support.
Customer service is a vital component in the running of every business. The experience your customers have with your company can have a major effect on your business.
With our training solution, we can provide an engaging learning opportunity to employees of any experience level. Our materials cover various areas and content that is tailored for the specific needs of your staff.
Customers are now savvier than ever, with the ability to check up on anything you say or do with a flick of their smartphone. However, each customer also has a different definition of what ‘customer service’ means to them.
Great customer service is at the core of a successful business whether it is a small or a large enterprise
The KONA Group’s CSO training is a world-class training program. Our customer service training is designed to provide the foundation for your commercial success – by delivering excellence in customer experience.
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